IT Support Technician

Michael Page (UK); Crowborough; On-site; GBP 40,000 - 60,000; Full time

Job summary

A healthcare organisation based in Crowborough seeks an IT Support Technician to provide hands-on support to staff. The role requires resolving technical issues, managing IT equipment, and ensuring compliance with IT protocols. Candidates should have proven experience in IT support, strong troubleshooting skills, and the ability to communicate clearly. The position requires 5 days on-site work, offering a daily rate between £130 and £140 depending on experience.

Qualifications

• Proven experience in a similar IT support role, ideally within the healthcare industry.
• Strong knowledge of troubleshooting hardware, software, and network issues.
• Less than 3 years of experience.

Responsibilities

• Provide support to staff by resolving hardware and software issues.
• Assist with the installation and configuration of IT equipment.
• Monitor and maintain performance of IT systems.
• Log and track support requests.

Skills

Troubleshooting hardware and software issues

MS Office knowledge

Problem-solving skills

Communication with non-technical users

Tools

Hybrid Exchange

Intune

MS Teams

Autopilot

Job description

• Must be able to commute to Crowborough 5 days a week
• A daily rate of approximately £130 - £140 depending on experience.

About Our Client

This small-sized organisation operates within the healthcare sector.

Job Description

• Provide support to first-line technical support to staff, resolving hardware and software issues efficiently.
• Assist with the installation and configuration of IT equipment, including computers, printers, and mobile devices.
• Monitor and maintain the performance of IT systems, ensuring minimal downtime.
• Log and track support requests, escalating more complex issues to senior team members when necessary.
• Ensure compliance with IT policies and data security protocols in all activities.

The Successful Applicant

A successful IT Support Technician must have:

• New starter creation within Hybrid Exchange
• MS Office troubleshooting
• Intune device and user management
• Desk support
• MS Teams meeting room support (Yealink and Creston devices)
• Laptop build through autopilot

A successful Junior IT Support Technician should have:

• Proven experience in a similar IT support role, ideally within the healthcare industry.
• Strong knowledge of troubleshooting hardware, software, and network issues.
• Familiarity with IT systems, including Microsoft Office Suite and operating systems.
• Excellent organisational and problem-solving skills.
• An ability to communicate technical information clearly to non-technical users.
• A proactive approach to learning and staying updated with new technology trends.
• Less than 3 years experience

What's on Offer

• A daily rate of approximately £130 - £140 depending on experience.
• A supportive and collaborative working environment in Crowborough.
• 5 Days on site - Mandatory

If you are ready to take on this rewarding role as an IT Support Technician, apply today to join this dedicated healthcare team in Crowborough!