IT Support Technician

Thought Machine; City Of London; On-site; GBP 40,000 - 60,000; Full time

Job summary

A progressive fintech company in London is seeking an IT Support Specialist to provide in-person and remote technical support to employees. The ideal candidate has experience with Linux or Mac OS, troubleshooting skills, and a solid understanding of networking. This role offers a highly competitive salary, benefits like pension plans and flexible working hours, and an opportunity to work in a dynamic team environment.

Benefits

Highly competitive salary

Pension plan (match up to 5%)

Life insurance

25 days holiday

Flexible working hours

Access to learning materials

Sports and hobby clubs

Qualifications

• Experience providing technical support at an executive level.
• Prior experience in a customer-facing role is a plus.
• Familiarity with network troubleshooting.

Responsibilities

• Providing internal in-person support for employees.
• Provisioning and deploying hardware for staff.
• Managing IT hardware stock levels.

Skills

Experience with Linux or Mac OS

Troubleshooting hardware and software

Understanding of networking concepts

Tools

Mobile Device Management systems

Google Workspace applications

Bash or Python Scripting

Job description

Thought Machine’s mission is bold - to properly and permanently rid the world’s banks of legacy technology. To achieve this, we have developed the foundations of modern banking through core and payments technology which run natively in the cloud. What we are attempting is hard and means we need great people working together to build great technology.

We have grown rapidly in the past few years - growing our team to more than 550 individuals across offices in London, New York, Singapore and Sydney. We have raised more than $500m in funding and are now valued at $2.7bn. Our investors include Molten Ventures, Eurazeo, Intesa Sanpaolo, Temasek, Nyca Partners, JPMorgan Chase Strategic Investments, Standard Chartered Ventures, and more.

We have created a culture enabling our team to produce the best work in the industry, ensuring we have fun along the way. We're regularly cited as having a fantastic workplace culture and have been recognised by Sifted magazine as having one of the highest Glassdoor ratings for a UK fintech company and the most generous employee share package in the industry. Global Finance Magazine named us one of the world’s most innovative fintechs, and the Financial Times recognised us as one of Europe’s fastest-growing companies in 2023.

At Thought Machine, IT stands for Internal Technology because we ensure our colleagues have the tools they need to be productive - whatever form that takes. We run IT support operations primarily in-person, because that solves the user’s problem quicker, and gives a great social experience at the same time. We have a Mac laptop fleet and Linux desktops, with a mix of on-premises and cloud infrastructure. In this role you’ll deliver world class support for them all, within a fast-moving, innovative technology company.

Duties

• Providing internal in-person support for Thought Machine employees in London and remote support to employees in international offices
• Provisioning and deploying hardware for new and existing employees
• Managing the stock levels and lifecycle of IT hardware
• Checking and maintaining meeting room and other office IT equipment
• Supporting events for both employees and external visitors
• Partnering with the other members of the global IT team to provide seamless support
• Contributing to infrastructure improvements with other members of the team or as independent projects

Requirements

Essential

• Experience with Linux or Mac OS (ideally both)
• Experience troubleshooting hardware and software
• Solid understanding of networking concepts

Desirable

• Experience in delivering technical support, including at executive level
• Experience working in a customer-facing role
• Familiarity with Mobile Device Management systems like JAMF Pro
• Experience with network troubleshooting
• Audio Visual experience, preferably Google Meet
• Google Workspace applications and administration
• Bash and/or Python Scripting
• Experience with hardware or software procurement and inventory management

Traits We Value

• Love identifying and solving problems
• Have outstanding communication skills and a user-first mindset
• Have confidence in responding to users/customers
• Be passionate and driven to develop their skills across a range of technologies
• Be able to proactively prioritise their work, and execute independently as part of a global team

Benefits

• Highly competitive salary
• Pension plan (match up to 5%)
• Life insurance - three times annual salary
• Competitive maternity (six months fully paid) and paternity leave (four weeks fully paid)
• Shared parental leave (matched to our maternity leave for the same point in time)
• 25 days holiday and bank holidays
• Flexible working hours
• Cycle-to-work scheme
• Electric car scheme
• Season ticket loan
• Access to outstanding learning materials and courses
• Sports and hobby clubs, subsidised by Thought Machine
• All the latest tech you need
• Start the day properly with fresh fruit and cereals
• Huge range of healthy (and not-so-healthy) snacks, smoothies and drinks
• A talented and experienced team as your colleagues
• An environment where we encourage learning and progress
• Two charity days a year
• Weekly food pop-up

Thought Machine is committed to making a measurable positive impact on people's everyday lives. We are an equal-opportunity employer and value diversity at our company. We actively hire candidates who demonstrate technical excellence in their field and welcome people of all ages and backgrounds, providing everyone with equal access to professional development. You are encouraged to apply even if your experience doesn't accurately match the job description. We also encourage applications from those with different abilities, including candidates with ADHD, autism, dyslexia or dyspraxia.