IT Support Technician

Michael Page (UK); City Of London; On-site; GBP 40,000 - 60,000; Part time

Job summary

A public sector organisation is seeking an IT Support Technician to provide on-site IT support for events in central London. You will manage IT infrastructure, liaise with clients for their IT needs, and ensure smooth logistics during high-profile events. The role offers an hourly rate of £20.71 and a dynamic work environment focused on technology services.

Benefits

Flexible working hours

Exposure to high-profile events

Supportive team environment

Qualifications

• Excellent stakeholder management skills and ability to engage positively with diverse groups.
• Proactive team player with the ability to work across multiple departments.
• Strong time management and attention to detail.

Responsibilities

• Learn the venue's IT infrastructure and manage online exhibitor orders.
• Act as the first point of contact for IT requirements.
• Provide on-site IT support and troubleshoot issues during events.

Skills

Stakeholder management skills

Team collaboration

Time management

Attention to detail

Written communication

Job description

Hourly rate of £20.71 per hour Inside IR35

Hands-On Experience with Cutting-Edge AV and IT Technologies

About Our Client

The employer is a public sector organisation specialising in hosting events and conferences.

Job Description

• Learn and understand the venue's IT infrastructure, including FortiGate firewalls, Aruba Central (switch and Wi-Fi management), patch bays, and port locations.
• Act as the first point of contact for all client and exhibitor IT requirements, coordinating with AV Project Management before events and handling communication via email and phone.
• Manage online exhibitor orders, ensuring accurate input into event specifications for use by AV technicians and event teams.
• Create and maintain job sheets detailing all IT and rigging requirements; use internal systems to manage event logistics.
• Work collaboratively across departments to ensure a smooth and professional experience for clients and exhibitors.
• Monitor and manage IT equipment inventory, ensuring stock is available and ready for events.
• Provide on-site support and troubleshooting for any event-related IT issues.
• Assist with rigging and de-rigging, delivering IT equipment and services before, during, and after events.
• Liaise with third-party suppliers to source additional equipment when needed.
• Maintain accurate records of website sales data to support billing and reporting.
• Help manage and update the online IT service offerings, adapting content and services to meet client needs.

The Successful Applicant

A successful IT Support Technician should have:

• Excellent stakeholder management skills and proven ability to negotiate and engage positively across both internal and external stakeholders
• Proactive team player demonstrating the ability to work across multiple departments
• Excellent time management skills with outstanding attention to detail
• Demonstrable customer centric ethos around the delivery of a quality service despite conflicting demands and time pressures
• Excellent verbal and written communication skills with the ability to articulate complex and contentious issues concisely to a wide and varied audience

What's on Offer

• An hourly rate of £20.00, depending on experience.
• A temporary position offering flexibility and exposure to high-profile events.
• The opportunity to work within the public sector.
• A supportive team environment focused on delivering excellence in technology services.

If you're passionate about AV and IT logistics and enjoy working in a dynamic event-driven environment, apply now to join this exciting opportunity in the public sector.