IT Support Technician

Nextech Group Limited; City of Edinburgh; Hybrid; GBP 28,000 - 33,000; Full time

Job summary

A leading law firm is looking for an IT Support Technician to provide effective onsite and remote support across multiple locations. The role requires strong customer service skills and 3+ years of IT support experience. You will be responsible for diagnosing issues, managing equipment, and ensuring user productivity. A full UK driver's licence is necessary for travel between sites. Competitive salary and benefits offered.

Benefits

Great Benefits

Travel expenses covered

Qualifications

• 3+ years' experience in a relevant IT support role.
• Hands-on experience with Windows environments and end-user support.
• Full, clean UK driver's licence.

Responsibilities

• Providing in-person and remote technical support, ensuring a positive user experience.
• Diagnosing and resolving hardware, software, and escalated technical issues.
• Installing, configuring, and maintaining desktop and networking equipment.

Skills

Customer service

Troubleshooting

Root cause analysis

Windows environments

Communication skills

vSphere

Citrix

Education

IT-related degree

Job description

IT Support Technician
Location: Edinburgh
Salary: £28,000 - £33,000 + Expenses + Great Benefits

We're recruiting a Senior IT Technician to provide onsite and remote technical support across multiple office locations across the central belt. This is a fantastic opportunity to join an industry leading Law Firm.

This role offers the opportunity to work in a busy, professional services environment where you'll play a key part in keeping systems running smoothly, ensuring excellent customer service, and helping users remain productive.

Travel to other sites required: Edinburgh, Glasgow, Stirling and Newcastle (all expenses covered)

The Role:

• Providing in-person and remote technical support, ensuring a positive user experience.
• Diagnosing and resolving hardware, software, and escalated technical issues.
• Installing, configuring, and maintaining desktop and networking equipment.
• Managing Active Directory, user accounts, and permissions.
• Documenting incidents and resolutions clearly and accurately.
• Travelling regularly to offices across Newcastle, Glasgow, Edinburgh, and Stirling.

Requirement:

• 3+ years' experience in a relevant IT support role
• Excellent customer service and communication skills.
• Strong troubleshooting and root cause analysis abilities.
• Hands-on experience with Windows environments and end-user support.
• Experience with vSphere.
• A solid understanding and experience with Citrix.
• Qualification in an IT-related discipline (degree level preferred).
• Full, clean UK driver's licence.

Desirable

• ITIL qualification or familiarity with ITIL practices.
• Industry certifications in Microsoft or related technologies.
• Experience working in the professional services industry.

If you're a confident, proactive IT professional who thrives on solving problems and delivering excellent service, we'd love to hear from you.