IT Support Technician

Jago Consultants; Carlisle; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading company in Finished Vehicle Logistics seeks an experienced IT Support Technician in Carlisle. The role involves providing comprehensive end-user support, maintaining IT infrastructure, and managing incidents. Candidates should have at least 3 years' experience in the field and a strong knowledge of Windows Operating Systems and network management.

Qualifications

• Minimum 3 years in a similar role.
• Good knowledge of Windows Operating Systems.
• Experience managing Active Directory and Group Policies.

Responsibilities

• Provide end-user support and maintain IT infrastructure.
• Manage incidents and troubleshoot network issues.
• Support Microsoft Office Applications & Business Applications.

Skills

Communication

Problem Solving

Networking

Tools

VMWare vSphere

Microsoft Office Applications

Windows Operating Systems

Job description

IT Support Technician required. My client is a globally recognised market leader in Finished Vehicle Logistics, established for over 30 years. They are seeking an experienced IT Support Technician to join the team based in Carlisle. The successful candidate will be responsible for providing end-user support, maintaining IT infrastructure, managing incidents, and investigating network and EDI communication issues. This role also involves supporting Microsoft Office Applications & Business Applications.

Position Overview

• Respond to support incidents and requests via phone, email, or face-to-face communication.
• Ensure all incidents and requests are managed and documented in the service desk tool.
• Troubleshoot and maintain PC hardware, servers, peripherals, and applications.
• Deploy hardware and peripherals, and maintain infrastructure records.
• Manage and support the telephone system and smartphones.
• Troubleshoot and resolve network and EDI communication issues.
• Support Business & Desktop Applications.
• Perform daily infrastructure checks.
• Manage Windows Active Directory, Group Policies, and Microsoft Exchange.
• Apply OS and application updates, upgrades, and fixes.
• Maintain internal documentation and knowledge base articles.
• Patching and managing user access rights and security.

Position Requirements

• At least 3 years in a similar role.
• Good knowledge of Windows Operating Systems.
• Fundamental support knowledge of PC hardware, servers, and peripherals.
• Experience managing Active Directory and Group Policies.
• Knowledge of Desktop Deployment & Microsoft Exchange.
• Exposure to VMWare vSphere.
• Knowledge of Android and iOS Smartphones / ActiveSync.
• Proficiency in Microsoft Office Applications: Excel, Word, Outlook, PowerPoint.
• Understanding of basic networking concepts.
• Good communication and problem-solving skills.

Position Remuneration

• Monday to Friday working week.

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Created on 22/06/2025 by TN United Kingdom.