IT Support Technician

TieTalent; Cardington; On-site; GBP 28,000 - 32,000; Full time

Job summary

A leading company in IT lifecycle services seeks an IT Support Technician for its Cardington location. Join a proactive team where you'll be the first point of contact for IT issues, ensuring customer satisfaction while tackling a variety of technical challenges and projects.

Benefits

Life assurance

Annual leave entitlement of 20 – 25 days + bank holidays

Contributory pension scheme

Share save scheme

Paid volunteer day

Long service recognition

Eyecare voucher

Retail discounts

Family leave

Employee assistance programme

Qualifications

• Experience in an IT support role or related field.
• Familiarity with Windows operating systems and basic networking.
• Strong communication skills are essential.

Responsibilities

• Diagnose and troubleshoot hardware, software, and network issues.
• Respond to and resolve technical support requests.
• Configure and deploy workstations and peripherals.

Skills

Problem Solving

Customer Service

Networking

Wi-Fi

Education

GCSEs or equivalent

IT certifications (e.g., CompTIA A+, ITIL Foundation, Microsoft Fundamentals)

Job description

About

About The Role IT Support Technician Locations: Cardington Monday to Friday 8:30am - 5:00pm (37.5 hours per week) Contract Type – Permanent, Full time Salary - £28,000 to £32,000 About Restore Technology Restore Technology is a leading provider of IT lifecycle services in the UK, offering comprehensive solutions for businesses to manage their IT assets securely and sustainably. Our services include IT recycling and disposal, data sanitisation, IT asset recovery, and on-site and off-site data destruction. At Restore Technology, we value innovation, teamwork, and personal development, providing a dynamic and rewarding work environment with a strong commitment to employee growth. About the Role The Restore Technology IT Team is seeking a proactive and customer-focused IT Support Technician to join us at either or site in Cardington. You will be the first point of contact for IT support requests, providing effective technical assistance and ensuring high levels of customer satisfaction. Your role will involve diagnosing and resolving technical issues, escalating complex cases, and supporting the day-to-day IT operations of the organisation. This is a role that will be based at our Cardington depot, and there will be a requirement to travel to our other regional depots from time to time.

This is a fantastic opportunity to thrive in a fast-paced environment, working on a variety of tasks from troubleshooting technical issues to supporting IT improvement projects.

Duties & Responsibilities

Respond to and resolve technical support requests via phone, email, or ticketing systems Diagnose and troubleshoot hardware, software, and network issues Configure and deploy workstations, printers, and other peripherals Assist with user account creation, password resets, and access permissions within Restore Technology production systems Install, update, and provide support for common business applications (e.g., Microsoft Office Suite, email clients) Perform basic troubleshooting of network connectivity issues, including Wi-Fi and LAN connections Maintain accurate records of support requests, resolutions, and IT assets Escalate unresolved issues to higher-level support or external providers when necessary Assist with IT projects aimed at improving systems and processes across the businessAbout You

Familiarity with Windows operating systems, basic networking concepts, and common business applications Experience in an IT support role or related field Strong problem-solving skills and a customer-centric approach Excellent verbal and written communication skills Ability to manage multiple tasks effectively and prioritise workload GCSEs or equivalent; relevant IT certifications (e.g., CompTIA A+, ITIL Foundation, Microsoft Fundamentals) are a plus UK driving licence and ability to travel is required to provide support to our regional depotsWhat We Offer You: Restore offers a wide range of benefits to our employees such as:

Life assurance Annual leave entitlement (starting with 20 – 25 days + bank holidays) Contributory pension scheme Share save scheme Paid volunteer day Long service recognition Eyecare voucher Retail discounts Family leave Employee assistance programme If you're ready to make a tangible impact in a dynamic environment and support the seamless operation of our IT systems, we encourage you to apply and join our dedicated team at Restore Technology. At Restore Technology, we value innovation, teamwork, and personal development. You will join a supportive team where your contributions will have a tangible impact.

About The Company Restore Commitment to Disability Confidence We assess candidates based on their experience and suitability for the role, as outlined in their CV and application. You can let us know about any adjustments you may need via the application form. As a Disability Confident employer, we guarantee an interview to applicants with a disability or health condition who meet the essential criteria, where it is fair and appropriate to do so

Nice-to-have skills

• Networking
• Wi-Fi
• Cardington, England, United Kingdom
  
  

Work experience

• Systems Administrator
• Desktop Support
• NOC Engineer
  
  

Languages

• English