IT Support Technician

Restore Plc; Cardington; On-site; GBP 28,000 - 32,000; Full time

Job summary

A leading IT lifecycle services provider in the UK is hiring an IT Support Technician in Cardington. This role involves responding to technical support requests, diagnosing issues, and providing high levels of customer satisfaction. Candidates should have a background in IT support, strong problem-solving skills, and excellent communication abilities. The position offers a permanent, full-time contract with a salary ranging from £28,000 to £32,000 and various employee benefits.

Benefits

Life assurance

Annual leave (20-25 days + bank holidays)

Contributory pension scheme

Retail discounts

Qualifications

• Experience in an IT support role or related field.
• Familiarity with Windows operating systems and common business applications.
• UK driving licence and ability to travel.

Responsibilities

• Respond to and resolve technical support requests via phone, email, or ticketing systems.
• Diagnose and troubleshoot hardware, software, and network issues.
• Configure and deploy workstations, printers, and other peripherals.

Skills

Problem-solving skills

Customer service orientation

Technical troubleshooting

Communication skills

Basic networking knowledge

Education

GCSEs or equivalent

Relevant IT certifications (e.g., CompTIA A+, ITIL Foundation, Microsoft Fundamentals)

Job description

IT Support Technician
Locations: Cardington
Monday to Friday 8:30am - 5:00pm (37.5 hours per week)
Contract Type – Permanent, Full time
Salary - £28,000 to £32,000

About Restore Technology
Restore Technology is a leading provider of IT lifecycle services in the UK, offering comprehensive solutions for businesses to manage their IT assets securely and sustainably. Our services include IT recycling and disposal, data sanitisation, IT asset recovery, and on-site and off-site data destruction. At Restore Technology, we value innovation, teamwork, and personal development, providing a dynamic and rewarding work environment with a strong commitment to employee growth.

About the Role
The Restore Technology IT Team is seeking a proactive and customer-focused IT Support Technician to join us at either or site in Cardington. You will be the first point of contact for IT support requests, providing effective technical assistance and ensuring high levels of customer satisfaction. Your role will involve diagnosing and resolving technical issues, escalating complex cases, and supporting the day-to-day IT operations of the organisation. This is a role that will be based at our Cardington depot, and there will be a requirement to travel to our other regional depots from time to time.

This is a fantastic opportunity to thrive in a fast-paced environment, working on a variety of tasks from troubleshooting technical issues to supporting IT improvement projects.

Duties & Responsibilities

Respond to and resolve technical support requests via phone, email, or ticketing systems
Diagnose and troubleshoot hardware, software, and network issues
Configure and deploy workstations, printers, and other peripherals
Assist with user account creation, password resets, and access permissions within Restore Technology production systems
Install, update, and provide support for common business applications (e.g., Microsoft Office Suite, email clients)
Perform basic troubleshooting of network connectivity issues, including Wi-Fi and LAN connections
Maintain accurate records of support requests, resolutions, and IT assets
Escalate unresolved issues to higher-level support or external providers when necessary
Assist with IT projects aimed at improving systems and processes across the business
About You

Familiarity with Windows operating systems, basic networking concepts, and common business applications
Experience in an IT support role or related field
Strong problem-solving skills and a customer-centric approach
Excellent verbal and written communication skills
Ability to manage multiple tasks effectively and prioritise workload
GCSEs or equivalent; relevant IT certifications (e.g., CompTIA A+, ITIL Foundation, Microsoft Fundamentals) are a plus
UK driving licence and ability to travel is required to provide support to our regional depots
What We Offer You:

Restore offers a wide range of benefits to our employees such as:

Life assurance
Annual leave entitlement (starting with 20 – 25 days + bank holidays)
Contributory pension scheme
Share save scheme
Paid volunteer day
Long service recognition
Eyecare voucher
Retail discounts
Family leave
Employee assistance programme
If you're ready to make a tangible impact in a dynamic environment and support the seamless operation of our IT systems, we encourage you to apply and join our dedicated team at Restore Technology. At Restore Technology, we value innovation, teamwork, and personal development. You will join a supportive team where your contributions will have a tangible impact.