IT Support Technician

US Network; Burnley; On-site; GBP 25,000 - 35,000; Full time

Job summary

Une entreprise leader dans son secteur recherche un Technicien IT talentueux pour rejoindre son équipe. Dans ce rôle, vous fournirez un support technique de première et deuxième ligne, tout en gérant des incidents, en collaborant avec des collègues et en documentant les processus. Avec des opportunités de développement professionnel et un salaire compétitif, ce poste offre une belle opportunité pour les amateurs de technologies.

Benefits

Opportunités de développement professionnel

25 jours de congé + jours fériés

Qualifications

• Expérience dans un rôle de support technique 1ère ou 2ème ligne.
• Connaissance des systèmes d'exploitation Windows et Microsoft Office 365.
• Compréhension de base des réseaux et compétences en dépannage.

Responsibilities

• Agir comme point de contact pour toutes les demandes et incidents de support IT.
• Diagnostiquer et résoudre les problèmes IT pour le matériel et les logiciels.
• Documenter avec précision les incidents IT dans le système de gestion des services.

Skills

Windows OS

Microsoft Office 365

Desktop/Laptop Maintenance

Networking (TCP/IP, Wi-Fi troubleshooting)

Effective Communication Skills

Organisational Skills

Problem-Solving

Team Player

Job description

Role Overview

My client, a market leader in their industry are looking for an exceptional individual to join their small IT Team as an IT Technician, supporting 1st and 2nd line technical operations, you will provide outstanding technical support, troubleshooting, and maintenance to users at all levels of the organisation.

The Role

• Act as the initial point of contact for all IT support requests and incidents, providing friendly and effective front-line (1st line) and more complex (2nd line) support to colleagues.
• Diagnose and resolve IT issues across hardware (PCs, laptops, printers, peripherals), software applications, and relevant business systems.
• Escalate unresolved issues to higher technical support as required, ensuring timely communication and updates to end users.
• Support the setup, configuration, and deployment of new hardware and software, ensuring all devices are fully operational and compliant with IT policies.
• Perform routine system administration tasks, such as user account management, access rights, password resets, and network connectivity checks.
• Document IT incidents, procedures, and resolutions accurately within the service management system.
• Contribute to the maintenance and security of IT assets, including inventory tracking and equipment audits.
• Collaborate with colleagues to identify and implement improvements to IT support processes and user experience.
  
  

Skills:

• Previous experience in a 1st or 2nd line IT support, helpdesk, or technical service role.
• Confident working knowledge of Windows OS, Microsoft Office 365, and general desktop/laptop maintenance.
• Basic networking understanding (TCP/IP, Wi-Fi troubleshooting), with ability to support connectivity issues.
• Effective communication skills, able to explain technical concepts clearly to non-technical users.
• Strong organisational skills, with attention to detail and the ability to manage and prioritise multiple support queries simultaneously.
• Logical and analytical approach to problem-solving, with a focus on delivering excellent customer service.
• Team player with the initiative to take ownership of allocated issues and responsibilities.
• Professional, reliable, and respectful in all interactions with colleagues and stakeholders.
  
  

Package:

• Benefit from opportunities for professional development and exposure to a wide range of IT projects and systems.
• Competitive salary and 25 days' holiday plus bank holidays per year.
  
  

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