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IT Support Technician
TieTalent
Bedford
On-site
GBP 40,000 - 60,000
Full time
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Job summary
An established industry player is seeking a dedicated IT Support Specialist to join their team. In this role, you will provide essential technical support to staff, ensuring smooth operations across hardware and software systems. Your expertise will help troubleshoot and resolve IT issues while maintaining compliance with IT policies and best practices. This position offers a chance to work in a dynamic environment where you can develop your skills and contribute to the rollout of new applications and systems. If you have a passion for technology and a knack for problem-solving, this opportunity is perfect for you.
Qualifications
- Proven experience in IT support roles (1st or 2nd line).
- Good knowledge of Windows OS and Microsoft 365.
Responsibilities
- Provide technical support via phone, email, and remote tools.
- Install and maintain hardware and software systems.
Skills
Education
Tools
Job description
About
MAIN PURPOSE OF JOB:
- Provide technical support to staff via phone, email, remote desktop tools, or in person
- Install, configure, and maintain hardware (desktops, laptops, printers, etc.) and software
- Troubleshoot and resolve IT issues, escalating when necessary
- Set up user accounts, permissions, and passwords in line with company policies
- Maintain and update IT documentation and asset records
- Support the rollout of new applications, systems, and hardware
- Monitor and maintain network systems including Wi-Fi, VPN, and file servers
- Ensure compliance with IT policies, GDPR, and cybersecurity best practices
- Assist in backup, recovery, and disaster recovery planning
Essential
- Proven experience in an IT support role (1st or 2nd line)
- Good knowledge of Windows OS, Microsoft 365, and basic networking
- Understanding of Active Directory, user account management, and remote access tools
- Strong problem-solving and communication skills
- Ability to work independently and manage multiple priorities
Desirable
- Relevant IT certifications (e.g. CompTIA A+, Microsoft MTA/MCP, ITIL Foundation)
- Experience with cloud platforms (e.g. Azure, AWS)
- Knowledge of mobile device management (MDM) tools
- Familiarity with ticketing systems such as Zendesk, ServiceNow, or Freshdesk
Nice-to-have skills
- Active Directory
- Azure
- AWS
- ServiceNow
Work experience
- Systems Administrator
- System Engineer
- Desktop Support
Languages
- English
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