IT Support Technician

Office Angels; Basingstoke; On-site; GBP 40,000 - 60,000; Full time

Job summary

An established recruitment agency is seeking an IT Service Desk professional for immediate start in Basingstoke. The role involves providing first and second line support, with tasks including troubleshooting hardware and software issues while offering excellent customer service. The ideal candidate will have basic IT knowledge and a professional telephone manner. Full training will be provided, making it suitable for those eager to learn. Additionally, benefits include eye care vouchers and support for permanent job searches.

Benefits

Eye care vouchers

Weekly pay

Pension scheme

28 days paid annual leave

Qualifications

• Experience in a service desk environment is desirable.
• Familiarity with O/S systems, Microsoft Office, and email troubleshooting is needed.
• Willingness to learn and a positive attitude are essential.

Responsibilities

• Provide 1st/2nd line support to UK suppliers.
• Log calls accurately and take ownership of troubleshooting.
• Liaise with higher support levels to resolve issues swiftly.

Skills

Basic IT knowledge

Excellent telephone manner

Ability to cope under pressure

Tools

Call management software

Job description

JOB ROLE: IT Service Desk - Immediate Start

HOURS: Monday - Friday 9am - 5:30pm

SALARY: £13 per hour

DURATION: Ongoing

LOCATION: Basingstoke

Our Client is looking for someone to join their busy service desk. Experience in Service Desk would be useful but alternatively if you are looking for a job in IT and have a positive attitude and the willingness to learn then training will be given. This is a temp - perm role working 37.5 hours per week.

You will be working in a busy service desk providing 1st/ 2nd line support to UK suppliers.

Role Specifics:

• Providing support in the form of Remote Technologies, Telephone and Email.


• Providing support for Desktops, Laptops, Polycom IP Phones, Mobile phones, Audio visual equipment, printers, Chip & Pin machines, network switches/routers and more.


• Logging calls accurately in a call logging system, taking ownership, troubleshooting and escalating accordingly


• Working independently on weekly assigned tasks


• Ability to meet deadlines of new projects assigned to the Service Desk


• Liaising with 2nd line and 3rd party support teams to resolve calls as soon as possible

Desired skills:

• Basic IT knowledge (familiar with O/S systems, Microsoft office, printer configuration, email troubleshooting, Use of Active Directory/Exchange etc…)


• Fixing issues via phone and remote access to various hardware devices (PCs, laptops, Printers, C&P devices, Audio visual equipment…)


• Fixing issues via phone and remote access to various software programs (K8 Client management, CAD, SAP, Red prairie, RMS Call Management, Microsoft Office etc)


• Experience of using call management software


• Experience of working in a service desk environment


• Excellent telephone manner and customer service


• Ability to cope under pressure

• Full training provided


• A friendly environment


• Onsite Parking - Ability to drive is desired although not mandatory.

Next steps:

• Apply today, the client is looking for someone to interview and start immediately!


• Please apply today with your up to date CV


• If you experience any issues applying, please send your CV along with the name of the role you are applying for to [e-mail]

Working as a temp is an ideal way of exploring different job roles and industries. It's also gives you control of your own work/life balance. Here are just some of the benefits you can expect when you become part of the Office Angels team:

• Employed directly with Office Angels, meaning we're always on hand to ensure you're being well looked after


• Eye care vouchers and money towards glasses should you require them for VDU purposes


• We can search for permanent work whilst you're in assignments and offer expert interview support and advice


• Weekly pay


• Pension scheme option (with employer contributions)


• 28 days paid annual leave (Based on a weekly accrual)

Office Angels is an employment agency. We are an equal opportunities employer who put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. We do this by showcasing their talents, skills and unique experience in an inclusive environment that helps them thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.