IT Support Technician

Usedtrucksfrsaleusa.com; Ambergate; On-site; GBP 23,000 - 28,000; Full time

Job summary

An established IT services company is looking for an IT Support Technician in Derbyshire. You will manage IT support requests, resolve incidents, and assist in IT projects. The ideal candidate has experience with Office 365, Windows, and Active Directory. This permanent role offers a salary of up to £28,000, along with generous benefits including holidays and training opportunities.

Benefits

Salary to £28k (DOE)

25 days holiday (+ BHs)

Pension

Life Assurance

BUPA Medical

Dental

Training & Professional Development

Qualifications

• Full UK Driving Licence and own vehicle preferred.
• Experience with ADSL/Fibre/3G/4G connections.
• Ability to work in a technical environment.

Responsibilities

• Resolving IT incidents to 2nd line level.
• Supporting IT projects including software/hardware upgrades.
• Setting up end-user hardware using imaging systems.

Skills

Resolving IT incidents

Managing IT support requests

Supporting IT projects

Using IT Helpdesk systems

Tools

Office 365

Windows

Active Directory

Mobile Devices

TCP/IP

Networking

Job description

Overview

IT Support Technician – Derbyshire, Permanent • to £28,000 (DOE)

IT Support Technician needed for a permanent position based in Derbyshire around 8 miles north of Derby (A38 Corridor). A chance to join an established and growing business with a proven track record in their industry. Start ideally Sept/Oct 2025.

Responsibilities

• Resolving IT incidents to 2nd line level + managing IT support requests from end-users.
• Supporting IT projects including software / hardware upgrades + rollouts.
• Setting up end-user hardware using imaging and automated Device Management systems.
• Escalating more complex issues to 3rd Line IT Support Engineers + 3rd party IT suppliers.
• Using IT Helpdesk logging systems + remote support tools.

Requirements

• Full UK Driving Licence and own vehicle preferred.
• Technical Environment: Office 365, Windows, Active Directory, Mobile Devices (iPads/iPhones), Printers, TCP/IP, Networking, Fixed-Line (ADSL/Fibre/3G/4G).

Benefits

• Salary to £28k (DOE)
• 25 days Holiday (+ BHs)
• Pension
• Life Assurance
• BUPA Medical
• Dental
• Training & Professional Development