IT Support Technician

Usedtrucksfrsaleusa.com; Ambergate; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading company in Derbyshire is seeking an IT Support Technician for a permanent position. This role offers opportunities for career progression into an IT Support Team Leader position and includes responsibilities in managing service requests, hardware setup, and supporting IT projects. Candidates with strong IT skills, especially in Office 365 and networking, are encouraged to apply.

Benefits

25 days Holiday (+ BHs)

Pension

Life Assurance

BUPA Medical/Dental

Training & Professional Development

Qualifications

• Full UK Driving Licence and own vehicle preferred.
• Experience leading/managing a small IT Support team is advantageous.

Responsibilities

• Managing IT service requests and resolving incidents to 1st/2nd line level.
• Escalating complex issues to higher support levels.
• Setting up end-user hardware using automated Device Management.

Skills

Managing IT service requests

Resolving IT incidents

Using IT Service Desk logging systems

Supporting IT projects

Networking

Office 365

Active Directory

TCP/IP

Job description

IT Support Technician

Derbyshire

Permanent

to £30,000 (DOE)

IT Support Technician needed for a permanent position in Derbyshire (approx. 10 miles north of Derby).

A superb opportunity for an IT Technician looking to progress their IT career, with potential to take a step-up into an IT Support Team Leader role longer-term.

A chance to join an established and growing business with a proven track record in their industry. Start asap during Summer 2025.

Key experience + responsibilities will include:

• Managing IT service requests from end-users + resolving IT incidents to 1st/2nd line level.
• Escalating more complex issues to 2nd/3rd Line IT Support teams, and external 3rd party providers.
• Setting up end-user hardware using imaging and automated Device Management systems.
• Using IT Service Desk logging systems + Remote Support Tools.
• Supporting IT projects including software / hardware upgrades + rollouts.
• Full UK Driving Licence and own vehicle preferred.
• Any experience of leading / managing a small IT Support team would be an advantage.
• Technical Environment: Office 365, Windows, Active Directory, Mobile Devices (iPads/iPhones), Printers, TCP/IP, Networking, Fixed-Line (ADSL/Fibre/3G/4G).
• Benefits: Salary to £30k (DOE) + 25 days Holiday (+ BHs) + Pension + Life Assurance + BUPA Medical/Dental + Training & Professional Development + More.
  
  

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