IT Support Technician

Widen the Net Limited; Abingdon; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading technology vendor is hiring an IT Service Desk Analyst to provide technical support for Mac and Windows users in Abingdon. This 12-month on-site position involves managing vendor relationships and delivering IT services. Candidates should have at least one year of experience in IT support and excellent problem-solving skills. The role offers £200 per day inside IR35.

Qualifications

• 1+ years of experience in IT support/service desk.
• Ability to troubleshoot Mac OS X and related technologies.
• Experience in supporting audio visual and video conferencing systems.

Responsibilities

• Provide general technical support for Mac and Windows systems.
• Manage tickets, analyze issues, and follow up with users.
• On-board users and deliver IT training.

Skills

Technical support and troubleshooting

Client facing skills

Problem solving skills

Experience with Mac OS X

Knowledge of video conferencing systems

Tools

Atlassian tools

Slack

G Suite/Google Workspace

JAMF

Job description

IT Service Desk Analyst / Technical Support Analyst / Helpdesk

We are hiring for a leading technology vendor with over 6500 employees across Europe, US, Asia and Middle East, growing rapidly with revenue of $1 billion, and having developed some of the most popular mobile apps on the market with over 200M daily active users.

They are looking for an IT support technician to support their Abingdon end users, manage vendor relationships, ensure IT services delivery and participate in new IT solutions roll out projects.

• On site, office based in Abingdon.
• Monday to Friday, 9:00 to 18:00.
• 12 month contract
• £200 per day - Inside IR35

Responsibilities:

• Provide general technical support and troubleshooting for Mac and Windows, network/wireless, AD, cloud storage, Atlassian tools, Slack, Confluence, Gsuite/Google Workspace, JAMF.
• Provide support for Google AV/VC conference rooms.
• Clearing tickets backlog, analysing issues and following up with end users, escalate technical issues, helping resolving problems and finding root cause within SLA.
• On-boarding users and provide user IT training and building good relationship with 3rd party software/hardware vendors.

Requirements:

• 1 + years experience working as IT support/service desk.
• Working knowledge in troubleshooting Mac OS X/Mac/Apple technologies is a plus.
• Must have experience in supporting audio visual system and video conferencing, ideally Google AC/VC.
• Excellent client facing and problem solving skills, creative thinking and sociable personality.