IT Support Team Lead

Vix Technology; Manchester; On-site; GBP 45,000 - 65,000; Full time

Benefits offered by this job

Income Protection Scheme

Pension

Group Life Assurance

Cycle to Work Scheme

Electric Car Benefit Scheme

Employee Assistance Programme

Eyecare and Optometry Vouchers

Job summary

Vix Technology in Manchester is seeking an experienced IT Infrastructure Engineer to maintain, improve and standardise Corporate IT across our global environment. Based in Manchester, you will support end-user devices, networking, cloud services, and internal applications within a follow-the-sun model.

You will work with Atlassian Suite (Jira, Confluence, Tempo), TeamCity, HubSpot CRM, Lucid Suite, and other SaaS tools, contributing to IT modernisation and ensuring ITIL-aligned incident and

Qualifications

• ITIL Foundations Certification.
• Bachelor's degree in Information Technology or related discipline.
• At least 5 years experience in a second-line IT support role or similar.
• Hands-on experience with Windows Server, Active Directory, and AWS.
• Experience with Atlassian Suite, Google Workspace, HubSpot, and development platforms.

Responsibilities

• Provide technical support and troubleshooting for end-user devices, networking, and SaaS apps with a follow-the-sun model.
• Support IT leadership in group-wide IT modernisation programmes including standardisation, automation and cloud adoption.
• Support corporate applications including Atlassian Suite (Jira, Confluence, Tempo), TeamCity, HubSpot CRM, Lucid Suite.
• Work knowledge of API integrations and troubleshooting.
• Create, maintain and update internal records, registers and technical documentation.
• Engage with vendors for procurement, support escalation and warranty matters.
• Operate within the ITIL framework for incident, request and change management.

Skills

ITIL Foundations

Communication skills

Team player

Independent worker

Education

Bachelor's degree in Information Technology or related

Tools

Windows Server

Active Directory

AWS

Google Workspace

HubSpot

Atlassian Suite

Jira

Confluence

TeamCity

Job description

Vix Technology is a global leader in providing innovative solutions for public transit, believing that accessibility should be a standard. With over 35 years of experience and systems deployed in more than 200 cities worldwide, we take a modular approach to integrate various partners and technologies, creating best-in-class solutions. Our dynamic team consists of over 450 dedicated professionals across 12 offices globally, spanning APAC, Europe, and North America. We pride ourselves on fostering a flexible and collaborative work environment that empowers our employees to connect and excel.

If you are passionate about making a difference in public transportation and thrive in a team-focused atmosphere, we invite you to apply and contribute to our vision of a more connected world.

The ability to attend our Manchester offices on-site, full time, 5 days per week is a requirement for this role.

Find out more about your new workplace!

We are looking for an experienced IT Infrastructure Engineer to join our team. Supporting business initiatives led by the Head of IT and based in Manchester, UK, this role serves to maintain, improve and standardise Corporate IT. You will be responsible for maintaining and supporting internal infrastructure, networking, cloud services, and corporate applications. You'll play a crucial role in the day-to-day operations and stability of our global IT environment.

What will you be responsible for?

• Provide technical support and troubleshooting for end-user devices, networking, and SaaS applications using a follow-the-sun support model.
• Support IT leadership in delivering group-wide IT modernisation programmes, including standardisation, automation, and cloud adoption
• Supporting corporate applications, including:
• Atlassian Suite (Jira, Confluence, Tempo)
• TeamCity and associated development tools.
• HubSpot CRM, Lucid Suite, and other SaaS applications
• Working knowledge of API integrations and troubleshooting is highly advantageous.
• Creating, maintaining, and updating internal records, registers, and technical documentation.
• Engaging with vendors for procurement, support escalation, and warranty matters.
• Operating within the ITIL framework, following best practices for incident, request, and change management.

What does our ideal candidate look like?

This role is ideal for someone who enjoys both strategic IT transformation and daily user support, with the ability to bridge modernisation initiatives and business-as-usual IT needs. Attention to detail and recognising that standardisation and documentation are essential to our success. You will be someone who loves to be social and have fun, be an approachable team member and actively contribute to the culture of the Corporate IT department and Vix Technology.

• ITIL Foundations Certification
• Tertiary qualification in Information Technology, or related discipline
• At least 5 years experience in a second-line IT support role or similar, ideally in a mixed environment (Windows, Linux, MacOS, IaaS, PaaS and Saas offerings)
• Hands‑on experience supporting Windows Server, Active Directory, and AWS environments
• Working knowledge of business applications such as Atlassian, Google Workspace, HubSpot, and development platforms
• Ability to work independently, and as part of a globally decentralised team
• Enthusiastic personality with excellent communication skills
• Relevant industry recognised certifications are considered advantageous but not essential (e.g. CCNA, ECMS, MCSA, AWS, CCP)

What's in it for you?

Besides the opportunity to work for a global company that is customer and people focused, we offer:

• A focus on learning and development
• A great team of like-minded professionals
• Income Protection Scheme
• Pension
• Group Life Assurance
• Cycle to Work Scheme
• Electric Car Benefit Scheme
• Employee Assistance ProgrammeEyecare and Optometry Vouchers

We regret that this position is only available for UK citizens/Residents with indefinite leave to remain in the UK, with current full time work rights for the United Kingdom, currently residing in the UK.

No recruitment agencies, please! We won't accept any introductions.

Vix Technology is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. We are committed to the principle of equal employment opportunity for all people and want to build a workforce as diverse as the community we serve. We aim to have a work environment where everyone feels included and everyone can realise their full potential.