IT Support Team Lead

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IT Support Team Lead - £37,000 - MSP - Gillingham

We are recruiting for an IT Support Team Lead on behalf of a leading Managed Service Provider (MSP) in the Gillingham area. This is a fantastic opportunity to step into a key role where you will oversee a team of skilled IT support engineers, ensuring the highest level of service delivery to a client base.

Key Responsibilities:

1. Lead and mentor a team of IT support engineers, providing guidance and technical expertise.
2. Ensure timely resolution of technical issues related to desktops, laptops, mobile devices, and peripherals.
3. Oversee IT service desk operations, managing ticket queues and ensuring SLAs are met.
4. Troubleshoot and resolve network-related issues, including TCP/IP, DHCP, DNS, and VPN configurations.
5. Manage user accounts and permissions using Active Directory.
6. Perform basic server administration tasks such as file sharing, security management, and user access control.
7. Support and maintain Microsoft environments, including troubleshooting and administration.
8. Work with virtualization technologies such as VMware and Hyper-V.
9. Implement and oversee backup and disaster recovery solutions.
10. Communicate effectively with clients and internal stakeholders, translating technical issues into user-friendly solutions.
11. Visit client sites to assist with onboarding and resolve serious issues.

Experience in a team lead or management role is not essential; we will consider candidates with a strong support background who are looking to step into a lead role.

The Technologies You'll Be Working With:

• Microsoft Office Suite
• Backup Technologies: Veeam Backup & Replication
• Networking: TCP/IP, DNS, WINS, DHCP
• PowerShell
• HPE SAN Storage

This role involves a field-based element, requiring visits to client sites to address escalated issues. A full UK driver’s license and a car are essential.

Oscar Associates (UK) Limited is acting as an Employment Agency in relation to this vacancy.

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