IT Support Team Lead

hays-gcj-v4-pd-online; Eastleigh; Hybrid; GBP 34,000 - 41,000; Full time

Job summary

A leading organization based in Eastleigh is seeking an IT Support Team Lead to join their team on a permanent basis. This role involves managing a team of 1st Line Support staff, troubleshooting technical issues, and ensuring best practices in IT support are implemented. The successful candidate will enjoy a hybrid work model alongside generous benefits including a competitive salary and a robust pension scheme.

Benefits

Generous pension scheme with contributions up to 10%

Life assurance of 5x your annual salary

28 days holiday plus options to buy or sell holiday

Qualifications

• Experience with Operating Systems and knowledge of software installation.
• Aspiring to manage a team of 1st Line support staff.

Responsibilities

• Troubleshooting and resolving 1st line technical issues.
• Managing support requests.
• Supporting hardware and applications.

Skills

Experience in an IT Support environment

Understanding of best practices

Basic networking

Software installation

Job description

We are currently recruiting for an IT Support Team Lead on a permanent basis for an organization based in Eastleigh. You will be joining a well-established and diverse organization on a hybrid working basis.

The Role

You will have experience across various levels of IT Support, with the ambition to lead and manage a team of junior 1st Line Support staff. You must have experience in an IT Support environment and a good understanding of best practices.

As the IT Support Team Lead, your responsibilities will include troubleshooting and resolving 1st line technical issues, supporting hardware and applications, and managing support requests.

You will support and manage those in 1st line positions, so excellent interpersonal skills and a proactive attitude are essential. Suitable job titles for this role include 2nd Line Support Engineer, IT Team Lead, or Senior 1st Line Support Engineer.

Qualifications and Skills

• Experience in an IT Support environment
• Aspiring to support and lead a team of 1st Line support staff
• Understanding of best practices across an IT support service desk
• Experience with Operating Systems, basic networking, and software installation

What You’ll Get in Return

• Salary up to £40,500
• Hybrid working with the office based in Eastleigh
• Generous pension scheme with contributions up to 10%
• Life assurance of 5x your annual salary
• 28 days holiday plus options to buy or sell holiday

Job reference: #4703619 - Sophia Redpath