IT Support Specialist (SC Cleared)

www.findapprenticeship.service.gov.uk - Jobboard; Yeovil; On-site; GBP 60,000 - 80,000; Part time

Job summary

A leading IT service firm in Yeovil is looking for an IT Support Specialist to manage service tickets and maintain hardware operations. The ideal candidate will have active SC Clearance and experience in IT support, strong organisational skills, and a proactive approach to problem-solving. Competitive day-rate for an initial 3-month contract.

Benefits

Competitive day-rate

Qualifications

• Active SC Clearance is essential.
• Experience in IT support or service desk environments is required.
• Strong organisational skills and attention to detail are necessary.

Responsibilities

• Manage queue tickets for your hub and surrounding spokes.
• Coordinate hardware disposals in line with obligations.
• Perform triage and hardware repairs for in-warranty equipment.

Skills

IT support experience

Organisational skills

Attention to detail

Problem-solving

Job description

Your new company
An exciting opportunity has arisen with a well-performing and high-profile client based in the south-west that delivers high-quality IT support across secure environments. This is a fantastic opportunity to contribute to mission-critical operations while working within a structured and supportive team.
Your new role
As an IT Support Specialist, you'll be responsible for managing service tickets, maintaining hub stock, and ensuring smooth hardware operations.

Your key duties will include:

• Managing queue tickets for your hub and surrounding spokes to meet service level agreements.
• Handling asset management and stock control, including scanning items in/out of locations.
• Coordinating hardware disposals in line with contractual obligations.
• Performing triage and hardware repairs for in-warranty equipment, liaising with vendors for parts and returns.
• Replenishing IT lockers as required.
• Identifying service issues and suggesting improvements to your Team Leader.

What you'll need to succeed
To be successful in this role, you'll need:

• Active SC Clearance (essential).
• Experience in IT support or service desk environments.
• Strong organisational skills and attention to detail.
• Ability to follow structured processes and manage assets effectively.
• Confidence in liaising with vendors and internal teams.
• A proactive approach to problem-solving and service improvement.

What you'll get in return
A rewarding contract alongside a pioneering organisation for an initial 3-month initial term, paying a competitive day-rate.
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk