IT Support Specialist - Level 2

Bluemoon IT Solutions; Wellingborough; On-site; GBP 30,000 - 35,000; Full time

Job summary

A Managed IT Service Provider in Wellingborough seeks a skilled IT Support Specialist to provide comprehensive technical support. You will troubleshoot a variety of IT issues, collaborate with team members, and maintain high standards of service. Ideal candidates have a passion for technology, excellent communication skills, and experience with Microsoft 365. This position offers a competitive salary and opportunities for career growth.

Benefits

Competitive salary + annual performance-based bonus

Annual Leave bonus based on service length

Flexible Working subject to approval

Company smart phone

Cycle to Work Scheme

Relaxed working environment and social events

Qualifications

• 2+ years of hands-on IT support experience required.
• Self-motivated and capable of managing own workload.
• Full UK driving licence and access to a personal vehicle.

Responsibilities

• Deliver professional, timely 2nd line support via phone, remote tools, and on-site visits.
• Troubleshoot and resolve complex hardware, software, cloud, and networking issues.
• Collaborate with 1st and 3rd line teams to ensure service continuity.

Skills

Microsoft 365 knowledge

Customer service skills

Networking fundamentals

Problem-solving skills

Communication skills

Tools

Windows Server (2016/2022/2025)

Intune

Job description

Role Overview

Were seeking a technically skilled and customer-focused IT Support Specialist (Level 2) to join our dynamic and growing team. If you thrive in a fast-paced environment, enjoy tackling complex technical challenges, and are passionate about working with the latest Microsoft cloud technologies, wed love to hear from you.

In this varied and rewarding role, youll provide high-quality telephone, remote, and on-site support to a diverse range of customers. Youll play a key part in delivering exceptional service while following established processes and contributing to continuous improvement across our support operations.

About Us

Were a well-established and highly regarded Managed IT Service Provider based in Wollaston, Northamptonshire. With over 20 years of experience, we deliver a comprehensive range of IT services to small and medium-sized businesses, with a strong emphasis on Microsoft 365 and modern workplace cloud technologies.

Our offerings include a busy technical support helpdesk, hardware and software procurement, cloud and connectivity solutions, and full-scale IT project management. Were a tight-knit, friendly team working from a modern, high-spec office environment, committed to delivering exceptional service while fostering a positive and collaborative workplace culture.

We pride ourselves on building long-term relationships with our clients by offering reliable, forward-thinking IT solutions tailored to their needs. As technology evolves, so do we by continually investing in our people, tools, and processes to stay ahead of the curve and ensure our clients benefit from the latest innovations in security, productivity, and cloud infrastructure.

Key Responsibilities

• Deliver professional, timely 2nd line support via phone, remote tools, and on-site visits, ensuring issues are resolved within SLA targets.
• Troubleshoot and resolve complex hardware, software, cloud, and networking issues, escalating where appropriate.
• Collaborate with 1st and 3rd line teams, vendors, and third parties to ensure seamless issue resolution and service continuity.
• Configure, install, and maintain end-user devices, software, and peripherals across diverse environments.
• Maintain accurate documentation of support activities, solutions, and configurations to enhance our knowledge base.
• Support IT projects, including upgrades and migrations, in collaboration with the Professional Services team.
• Contribute to continuous improvement by identifying opportunities for efficiency, security, or cost savings.
• Uphold ISO9001 and ISO27001 standards in all support and documentation practices.
• Stay current with emerging technologies through regular training and self-development.
  
  

Candidate Profile

Were looking for candidates with 2+ years of hands-on IT support experience and a genuine passion for technology. Strong communication and customer service skills are essentialyoull need to explain technical concepts clearly and build rapport with users at all levels, from end users to company directors.

Youll be supporting a wide range of technologies across diverse industries, so a quick learning ability, attention to detail, and a methodical approach are key. The ideal candidate will be self-motivated, capable of managing their own workload, and thrive both independently and as part of a collaborative team.

The following attributes are essential to your success

• Communication & Collaboration: Excellent verbal and written communication skills, with the ability to explain technical concepts clearly to non-technical users and build strong relationships across all levels.
• Technical Expertise:Strong knowledge of Microsoft 365, including Entra ID (formerly Azure AD), Endpoint Manager, and Intune. Proficient in Windows Server (2016/2022/2025) and Windows 10/11 environments. Solid understanding of networking fundamentals (TCP/IP, DNS, DHCP, VPN).
• Problem Solving & Initiative: Analytical thinker with a proactive approach to troubleshooting and continuous improvement.
• Cybersecurity Awareness: Up-to-date understanding of current threats and best practices in IT security.
• Work Ethic & Independence: Self-motivated, dependable, and able to manage tasks independently while contributing effectively to a team.
• Other Requirements: Full UK driving licence and access to a personal vehicle.
  
  

Key Information

• Working Hours: Monday Friday 0900 1730
• Location: Wollaston, Northamptonshire & local customer sites.
• Salary: 30-35k per annum
• Annual Leave: 20 Days Per Annum + Public Holidays (increasing to 25)
• Other: Participation in on call rota (1 week in 6)
  
  

Perks

• Competitive salary + annual performance based bonus
• Annual Leave bonus based on service length
• Flexible Working subject to approval
• Company smart phone
• Cycle to Work and Home & Tech Salary Sacrifice Scheme
• Relaxed and enjoyable working environment and social events
• Overtime opportunities and career progression.
  
  

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