IT Support Specialist Intern

BOSC; Denham; On-site; GBP 8,900 - 13,000; Full time

Benefits offered by this job

BUILD Programme

Internship placement

Job summary

Bosch in Denham, UK is offering a 12-month internship in IT support for undergraduates studying Computer Technology or Information Technology. The role covers 1st/2nd line IT support, fleet and device provisioning, and user enablement with a focus on practical IT solutions.

Interns will participate in Bosch's BUILD learning and development programme, combining in-person and virtual sessions, with applications right to work in the UK for the duration of the placement.

Qualifications

• Studying an undergraduate Computer Technology or Information Technology degree.
• These qualifications offer a more practical hands-on aspects of IT, rather than theoretical.
• Experience with M365 products, MS Teams, MS Windows beneficial.
• Open Source Desktop experience i.e. Linux
• Apple iOS, Macbooks experience (nice to have)
• Technologically savvy; understand and utilise technology to improve work processes
• Experience with AI tools such as Copilot (nice to have)

Responsibilities

• 1st/2nd line IT support: assess tickets, resolve requests with incident tools
• Deliver service variations without work instruction
• Support IT Fleet Management: PCs/laptops deployment and repair
• Provisioning/decommissioning mobile phones for end-users
• Advise users on IT products and services
• Create training materials and content
• User management using internal tools
• Support pilots and rollouts of IT products/services
• Contribute to projects (mergers, office moves)
• Adhere to guidelines and processes
• Build trust with customers and colleagues
• Provide infrastructure hands-on support
• Local IT services to the business
• Create solutions using existing techniques

Skills

M365

MS Teams

MS Windows

iOS/macOS devices

Linux

AI tools Copilot

Education

Undergraduate Computer Technology or Information Technology

Tools

Internal IT tools

Job description

Company Description

Do you want your ideas to shape the technology of the future? Whether in the areas of mobility solutions, consumer goods, industrial technology or energy and building technology – with us, you will have the chance to improve the lives of people across the world.

Welcome to Bosch.

The Bosch Group operates in four business sectors: Mobility Solutions, Industrial Technology, Consumer Goods, and Energy and Building Technology employing over 420,000 associates in 128 countries worldwide – 85,000 associates in research and development, of which nearly 44,000 are software engineers, and more than 6,000 associates in the UK and Ireland.

Job Description

This role activities will include:

• 1st and 2nd level IT support: Evaluate support requests and tickets, solve requests, using standard incident management tools and processes and ensuring peak performance
• Deliver varieties of the service without the support of the work instruction
• Support for IT Fleet Management processes: Installation, deployment, repair, replacement and return of company PCs and laptops, using standard tools
• Support the provisioning and decommissioning of mobile phones to end-users
• Enabling and consulting towards end-users on IT products & services
• Support with creation of enabling and training material, including presentation and video content
• User management tasks utilising internal tools
• Support for IT product and service pilots and rollouts
• Contribute to projects e.g. mergers and integrations, location/office moves
• Adherence to relevant guidelines and processes
• Contribute towards team and organisation objectives
• Provide infrastructure hands-on support, where necessary
• Provision of Local IT Services to the business
• Build trustful partnership with customers, peers and management
• Create solutions involving the use of existing techniques or tools

Qualifications

Studying an undergraduate Computer Technology or Information Technology degree.

These qualifications offer a more practical hands-on aspects of IT, rather than theoretical.

• Experience with M365 products, MS Teams, MS Windows beneficial
• Open Source Desktop experience i.e. Linux (nice to have)
• Apple iOS, Macbooks experience (nice to have)
• Technologically savvy; understand and utilise technology to improve work processes
• Experience with AI tools such as Copilot (nice to have)

Additional Information

This is a 12-month internship beginning inJuly 2027. This position is open to undergraduate students who are eligible to partake in a work placement as part of their university course.

Location: you will be based at the Denham office.

As an Intern at Bosch, you will participate in an exclusive learning and development programme called the BUILD Programme designed to support you through your internship journey. It includes a mixture of in-person and virtual sessions on topics including Effective Communication and Leading My ms provided by expert external trainers.

Interview Process and Right to Work Information:

Shortlisted candidates will then be invited to participate in a face-to-face interview by the hiring team and/or an online assessment centre.

You must have the right to live and work in the UK when you start your placement and for the full duration of your placement. Please note your placement must be directly relevant to your course to comply with visa requirements.

Before attending an interview for this position you must inform your Faculty/School Placement Officer and we strongly suggest you check you are eligible for a placement before you apply. If your Faculty/School does not have a Placement Officer, you must inform your course tutor.

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