IT Support Specialist | Edinburgh, UK

Addepar; City of Edinburgh; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading technology firm in Edinburgh is seeking an experienced IT Support Specialist to join their IT Team. The ideal candidate will provide on-site support, resolving issues in a primarily Apple-based corporate environment, and possess strong troubleshooting skills across Mac and Windows. This role emphasizes collaboration and innovative problem-solving in a dynamic workplace.

Qualifications

• Significant experience in a corporate IT environment.
• Proficient in troubleshooting hardware and software issues.
• Experience with endpoint security tools.
• Understanding of enterprise IT security practices.

Responsibilities

• Provide on-site, hands-on support for employees.
• Resolve complex problems across Mac and Windows environments.
• Manage SaaS and cloud-based platforms for enterprise operations.
• Mentor junior team members in IT best practices.

Skills

Troubleshooting skills across macOS and Windows

Experience with SaaS platforms

Familiarity with MDM solutions

Basic scripting knowledge

Strong communication skills

Tools

Google Workspace

Zoom

Slack

Jira

Job description

Who We Are

Addepar is a global technology and data company that helps investment professionals provide the most informed, precise guidance for their clients. Hundreds of thousands of users have entrusted Addepar to empower smarter investment decisions and better advice over the last decade. With client presence in more than 50 countries, Addepar's platform aggregates portfolio, market and client data for over $8 trillion in assets. Addepar's open platform integrates with more than 100 software, data and services partners to deliver a complete solution for a wide range of firms and use cases. Addepar embraces a global flexible workforce model with offices in New York City, Salt Lake City, Chicago, London, Edinburgh, Pune and Dubai.

The Role

We are currently seeking an experienced IT Support Specialist to join our IT Team in Edinburgh. This position requires familiarity with Mac, some experience with Windows PCs, and an overall love of technology in a primarily Apple-based corporate environment. Our perfect candidate loves to problem-solve on the fly, provide exceptional support primarily in a fast-paced office environment, and is always looking for the optimal solution when solving IT issues.
What You'll Do

• Provide on-site, hands-on support for employees while maintaining the reliability and efficiency of core IT infrastructure
• Act as an escalation point for advanced technical issues, resolving complex problems across Mac and Windows environments with minimal supervision
• Configure, manage, and optimize SaaS and cloud-based platforms (e.g., Google, Worksplace, Okta, Zoom, Slack) to support enterprise operations and improve user experience
• Develop, maintain, and evolve internal IT documentation, runbooks, and best practices, helping to standardize processes across the global IT organization
• Mentor junior team members, offering guidance and knowledge transfer in areas such as system administration, platform configuration, and support workflows
• Collaborate with global IT counterparts to ensure alignment on international support practices, security requirements, and stakeholder priorities

Who You Are

• Significant experience in a corporate IT environment, with increasing levels of autonomy and technical ownership
• You bring strong troubleshooting skills across macOS and Windows, and can independently resolve complex hardware and software issues
• You're proficient in administering and troubleshooting SaaS platforms including Google Workspace, Okta, Slack, and Zoom
• You have experience with Jira administration along with major Atlassian products
• You're comfortable working with MDM solutions (Jamf preferred), and managing endpoint security tools and compliance workflows
• You've supported networks and connected devices, and have experience with Ubiquiti or similar networking environments
• You're familiar with the command line and have working knowledge of basic scripting (e.g., Bash, Python, or similar) to automate tasks or improve support workflows
• You understand enterprise IT security practices and compliance requirements, and incorporate them into daily operations
• You're proactive, resourceful, and comfortable operating independently while also contributing to the broader goals of a global IT team

Our Values

• Act Like an Owner - Think and operate with intention, purpose and care. Own outcomes.
• Build Together - Collaborate to unlock the best solutions. Deliver lasting value.
• Champion Our Clients - Exceed client expectations. Our clients' success is our success.
• Drive Innovation - Be bold and unconstrained in problem solving. Transform the industry.
• Embrace Learning - Engage our community to broaden our perspective. Bring a growth mindset.

In addition to our core values, Addepar is proud to be an equal opportunity employer. We seek to bring together diverse ideas, experiences, skill sets, perspectives, backgrounds and identities to drive innovative solutions. We commit to promoting a welcoming environment where inclusion and belonging are held as a shared responsibility.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

PHISHING SCAM WARNING: Addepar is among several companies recently made aware of a phishing scam involving con artists posing as hiring managers recruiting via email, text and social media. The imposters are creating misleading email accounts, conducting remote "interviews," and making fake job offers in order to collect personal and financial information from unsuspecting individuals. Please be aware that no job offers will be made from Addepar without a formal interview process. Additionally, Addepar will not ask you to purchase equipment or supplies as part of your onboarding process. If you have any questions, please reach out to [e-mail].

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