It Support Specialist

Future Solution Centre; United Kingdom; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading company in the UK is seeking an IT Support Specialist to provide technical support for hardware and software. The successful candidate will resolve issues, train users, and ensure system efficiency. This role is crucial for maintaining IT operations and supporting staff and customers alike.

Qualifications

• Experience in providing IT support and assistance.
• Strong understanding of hardware and software.
• Ability to train end-users effectively.

Responsibilities

• Consulting with IT managers and providing assistance to customers.
• Training end-users on hardware and software.
• Monitoring system performance metrics and updating software.

Skills

Troubleshooting

Technical Support

Customer Service

Database Management

Education

Bachelor's degree in IT or related field

Job description

Also known as technical support engineers, IT support specialists provide organizations with information technology support to optimize operational efficiency. Their duties include resolving technical issues, maintaining hardware and software installations, and improving IT systems. They may also be required to provide IT support to customers.

IT Support Specialist Responsibilities:
Consulting with IT managers and other departments as required.
Providing IT assistance to staff and customers.
Training end-users on hardware functionality and software programs.
Resolving logged errors in a timely manner.
Monitoring hardware, software, and system performance metrics.
Updating computer software. as well as upgrading hardware and systems.
Maintaining databases and ensuring system security.
Documenting processes and performing diagnostic tests.
Keeping track of technological advancements and trends in IT support.

If you're interested, Kindly forward your resume to:- [e-mail]