IT Support Specialist

ITRS; Reading; Hybrid; GBP 80,000 - 100,000; Full time

Job summary

A leading enterprise SaaS provider in Reading is seeking an IT Support Specialist. You will support the IT team with hardware/software setup, utilize Service Desk tools, and develop customer service skills. The ideal candidate exhibits attention to detail and strong communication skills. Benefits include health insurance, pension, and flexible hybrid working options.

Benefits

Health Insurance and Dental Cover

Pension

Flexible Hybrid Working

Enhanced Parental Leave

Travel Insurance

Life Assurance

Income Protection

Buy and Sell Holiday

Training Reimbursement

Qualifications

• Strong work ethic and interpersonal skills.
• Pre-existing knowledge of using a Service Desk tool is advantageous.
• ITIL knowledge is beneficial.

Responsibilities

• Set up laptops for new users (Windows, macOS, Linux).
• Utilise the IT Service Desk tool to interact with employees experiencing IT support issues.
• Learn about system administration across business systems.

Skills

Customer service skills

Attention to detail

Strong communication skills

Strong computer skills

Interpersonal skills

Tools

Service Desk tools

Office 365

JIRA

Slack

Teams Phone

Job description

About ITRS

Recognised as a Great Place to Work, ITRS is an Enterprise SaaS provider with industry-leading solutions. Our prestigious customer base includes 90% of the world's top investment banks. We are backed by leading private equity investors and are rapidly growing.

Our headquarters are in Shoreditch - London's tech hub – with offices in other UK and global locations from the Netherlands to Manila, NYC and Florida. We pride ourselves on a diverse, friendly, dynamic culture - with a focus on internal promotion and developing our people.

Scope of Role

Reporting to our IT Service Delivery Manager, as an IT Support Specialist, your primary role will be to support the Systems Administrator with a variety of tasks including Hardware/Software setup and supporting the IT team by providing essential support services to the wider company.

As an IT Support Specialist, you will:

• Set up laptops for new users (Windows, macOS, Linux)
• Utilise the IT Service Desk tool to interact with employees experiencing first-level IT support issues
• Learn about system administration across business systems such as Office 365, JIRA, Slack, and Teams Phone
• Develop excellent customer service skills

• Demonstrate a high level of attention to detail
• Have strong communication skills (both written and verbal)
• Possess a strong work ethic and interpersonal skills
• Work pragmatically
• Have strong computer skills
• Pre-existing knowledge of using a Service Desk tool is advantageous
• ITIL knowledge is beneficial

Benefits include:

• Health Insurance and Dental Cover for you and your dependants
• Pension
• Flexible Hybrid Working
• Enhanced Parental Leave
• Travel Insurance
• Life Assurance
• Income Protection
• Buy and Sell Holiday
• Training Reimbursement

ITRS is an Equal Opportunity employer, and inclusion is part of our everyday life. We celebrate diversity and are committed to providing an environment where all employees can be their authentic selves and have a voice. We believe that a diverse workforce makes us stronger, and we welcome applications from everyone in the community.