IT Support Specialist

TieTalent; Portsmouth; On-site; GBP 25,000 - 35,000; Full time

Job summary

A growing company near Portsmouth is seeking a hands-on IT support specialist. The role involves supporting users, managing a Microsoft-based network, and developing IT infrastructure. Applicants should have relevant qualifications or experience in IT support, organizational skills, and a problem-solving attitude. This full-time, permanent position requires effective communication and interpersonal skills.

Benefits

On-site parking

Qualifications

• The role requires 1-2 years of prior experience in a technical support, system administrator or desktop support role.
• Experience with Microsoft/Office 365 System Administration including managing new users and security groups.
• Attention to detail is crucial, along with good analytical and problem-solving skills.

Responsibilities

• Installing and configuring new hardware devices and software on the network.
• Administering Microsoft 365 System with Active Directory and security groups.
• Identifying hardware and software solutions for technical issues and trouble-shooting as necessary.

Skills

Organizational skills

Analytical skills

Problem-solving skills

Technical skills

Communication skills

Interpersonal skills

Education

Degree in Computer Science or related

IT Practitioner Diploma

Tools

Microsoft 365

Windows Server

Active Directory

Remote desktop applications

Help desk software

Job description

About

Job description

Job Overview Do you want to join a rapidly growing and dynamic company with excellent personal development and career development opportunities in a technical IT role?

Developing their own in-house IT helpdesk to support a group of 30-50 users working both in our offices (near Portsmouth) and provide remote support technical support to home-workers.

Our client requires a ‘hands-on’ IT support specialist to help support their users, manage the network and assist with plans to develop our IT / cloud infrastructure. Their IT strategy is heavily Microsoft-based running Windows Server, Microsoft 365, Office 365 & Dynamics 365.

Responsibilities & duties

Responsibilities And Duties Will Include

• Installing and configuring new hardware devices and software on the network
• Microsoft 365 System administration (Active Directory, Security Groups, Exchange etc)
• Training and supporting users in the use of core Office 365 Applications, identifying IT training needs
• Identifying hardware and software solutions for particular requirements, troubleshooting technical issues, diagnosing and resolving faults with the network, user devices and printers.
• Speaking to customers to quickly get to the root of their problem, talking through actions to resolve a problem or conducting remote support sessions.
• Following up with clients to ensure the problem is resolved.
• Supporting the roll-out of new applications.
• Managing multiple cases at one time through our internal IT support ticketing system.
• Testing and evaluating new technologies
• Developing and deploying IT policies and good practice and keeping up to date technical knowledge
• Providing technical support to the Operations Team with diagnosing, troubleshooting and resolving technical issues in Windows images on our laptop production line
  
  

Experience, Qualifications And Skills

• Highly organized individual with good multi-tasking / organisational skills
• Attention to detail with good analytical, problem-solving and technical skills
• To have experience or qualifications in IT or IT support
• Degree in Computer Science (or related – eg Information Technology) preferable
• and/or relevant IT Practitioner Diploma (eg National Certificate & Diploma IT Practitioners, City & Guilds etc)
• and/or 1-2 years’ prior experience in a technical support, system administrator or desktop support role
• Experience of Microsoft/Office 365 System Administrator (new users, security groups, Active Directory, etc)
• Experience with remote desktop applications and help desktop software
• Good interpersonal skills, written and verbal communication
  
  

Personal Attributes

• Good communications skills
• Adaptable and flexible
• Driving license / car owner preferable.
  
  

Working Hours- Monday to Friday (Full-Time)

Salary- TBC

Driving License required due to location

Job Types: Full-time, Permanent

Benefits

• On-site parking
  
  

Schedule

• Monday to Friday
  
  

Work Location: In person

Nice-to-have skills

• Windows Server
• Active Directory
• Cosham, England, United Kingdom
  
  

Work experience

• Systems Administrator
• Desktop Support
  
  

Languages

• English