IT Support Specialist

Securus Recruitment Ltd; London; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading global insurance business is seeking an IT Support Specialist to enhance its dynamic IT team in London. This role involves troubleshooting and resolving user IT issues, managing Active Directory, and providing both remote and in-person support. The ideal candidate will have strong experience as a Desktop Support Engineer, outstanding communication skills, and the ability to prioritize tasks effectively. A proactive approach to problem-solving is essential, along with good attention to detail.

Qualifications

• Proven work experience as a Desktop Support Engineer solving hardware and software issues.
• Hands-on experience with operating systems and software applications.
• Ability to communicate effectively with diverse individuals.

Responsibilities

• Log all IT issues and prioritize them for resolution.
• Provide remote and in-person support for user issues.
• Manage Active Directory administration.
• Monitor logged IT issues and ensure SLAs are met.

Skills

Desktop Support

Troubleshooting

Communication

Attention to detail

Multitasking

Job description

A leading global insurance business has an exciting opportunity for an IT Support Speciaist to join a growing dynamic IT Team.

Job Responsibilities:

• Log all IT issues and allocate priority and aspects of support in order to action resolution within agreed timeframes.
• Provide desk side (in-person) and remote support to analyse, troubleshoot and resolve user issues in order of priority, working towards resolution or, when required, re-assignment to the appropriate IT team.
• Provide white glove treatment to all staff including VIPs.
• Proactively solve issues and problems for hardware and software requirements.
• Build all new laptops using Autopilot to the company's standards ensure equipment is ready and functional for use in a timely manner and as required.
• Carry out daily office checks to ensure all systems are working in the office including meeting rooms with Logitech Tap systems.
• Manage the administration of Active Directory ensuring it is accurate and up to date.
• Working with HR with regards to onboarding and offboarding
• Keep all users updated on any immediate network matters/issues.
• Install and configure hardware and software for new joiners, internal moves or for ad-hoc system requests in line with the associated incident request.
• Monitor the status of all logged IT issues ensuring that they are actioned within the agreed SLAs and thereafter reporting issues to line manager when required.
• Monitor all aspects of the support service provided to users in the UK and Europe offices including response times, identify trends against SLAs and provide regular reporting to the management team.
• Identify potential problems, investigate, analyse, and report on status to the management team.

• Transfer knowledge and technical expertise to other team members and end users.

• Asset management

• JML

• Create and guide users with simple, step-by-step instructions.
• Assist with updating the company intranet website (SharePoint).
• Help maintain the inventory ensuring it is accurate and up to date.
• Work with 3rd Party teams to request and order IT equipment.

Key Skills / Experience

• Proven work experience as a Desktop Support Engineer that has the ability to solve complex hardware and software issues.
• Hands-on experience and knowledge of popular operating systems, software applications, remote connection systems and troubleshooting basic network issues.
• Good attention to detail and ability to show initiative.
• Ability to communicate effectively with a wide variety of people in a professional manner, face to face, on the telephone and in writing.
• To be a highly motivated team player with the skills and ability to manage changing priorities.
• Professional and positive, self-motivated, and self-sufficient.
• Ability to multitask.