IT Support Specialist

The GelBottle Inc; Hove; Hybrid; GBP 30,000 - 45,000; Full time

Job summary

The GelBottle Inc. is seeking an IT Support Specialist to support their IT systems and enhance user experience. This fast-paced hybrid role involves addressing tech challenges, managing IT assets, and ensuring the integrity of IT operations in a diverse company environment.

Benefits

Yearly company bonus

£1,000 yearly personal development fund

25 days holiday + bank holidays

'Daisy days' (extra 2 days off throughout the year)

Healthcare cash plan (via. Health Shield)

Electric car lease scheme (via. salary sacrifice)

Regular funded company events

Season ticket loan

Qualifications

• Experience providing 2nd/3rd line IT support.
• Strong knowledge of hardware, software, and networking.
• Ability to support technical and non-technical users.

Responsibilities

• Support IT Operations Manager with infrastructure projects.
• Provide 2nd/3rd line support for hardware, software, and networking issues.
• Monitor and strengthen cybersecurity measures.

Skills

Problem-solving

Communication

Cybersecurity principles

Education

Relevant certifications such as CompTIA A+, Network+, or Microsoft Certified

Tools

Freshdesk

Job description

About the role

The GelBottle Inc. is on an exciting growth journey, and we're looking for a IT Support Specialistto be part of our vibrant, founder-led company. If you're passionate about working in a fast-paced environment and eager to contribute to a diverse portfolio of B2B and B2C brands, this is your chance to make a significant impact!

If you’re the one people turn to when the technology refuses to cooperate - we’d love to hear from you.

In this role, you’ll take charge of keeping our IT systems running smoothly and securely. You’ll support your colleagues by tackling hardware and software issues, ensuring systems are reliable, and installing and configuring the tools we all rely on. Your insights will help shape how we use technology across the organisation.

Here’s what you’ll be doing:

• Support the IT Operations Manager with infrastructure projects, system maintenance, and the implementation of IT policies and best practices.
• Provide 2nd/3rd line support for hardware, software, networking issues, and the NetSuite WMS, ensuring smooth operations and user assistance.
• Maintain and optimise IT systems, including storage, networking equipment, and security tools, while safeguarding data integrity.
• Deliver responsive user support through a ticketing system, offering training and clear documentation to enhance IT confidence across teams.
• Monitor and strengthen cybersecurity measures to protect organisational systems, data, and operations.
• Manage IT assets, maintain accurate inventory records, and align IT solutions with evolving business needs.

You’ll do well here if you’re someone who keeps calm under pressure, pays attention to the details, and genuinely enjoys helping others with their tech challenges.

This is a hybrid role, with a strong in-office presence required - up to four days a week at our Brighton HQ.

About you:

We need your passion for tech, your diligence in solving problems, and your joy in making a real difference to how people work every day. To succeed in this role, we think you'll need:

Required:

• Proven experience providing 2nd/3rd line IT support, with strong knowledge across hardware, software, and networking
• Solid understanding of cybersecurity principles, system administration, and ticketing tools (e.g. Freshdesk)
• Excellent problem-solving and communication skills, with the ability to support both technical and non-technical users
• Ability to prioritise tasks, stay composed under pressure, and thrive in a fast-paced environment

Preferred:

• Relevant certifications such as CompTIA A+, Network+, or Microsoft Certified credentials.
• Commitment to continuous learning and staying updated with emerging technologies.
• Proactive approach to maintaining and improving IT systems and infrastructure.
• Ability to resolve complex issues independently using IT support tools and best practices.

Why TGB?

At TGB, we’re driven by passion and dedication to become a leader in our industry. What sets us apart is our founder-led approach, fostering a close-knit and supportive culture where teamwork and fun go hand in hand. We truly value every team member's contributions and offer a range of rewards and recognition to celebrate your achievements.

What we can offer you:

Hybrid working

Yearly company bonus

£1,000 yearly personal development fund

5 'study days' a year

25 days holiday + bank holidays

'Daisy days' (extra 2 days off throughout the year)

️Holiday purchase scheme (+5 days)

Birthday bonus (after one years’ service)

Enhanced maternityLeave

Long service award (additional holiday allowance)

3 month’s sabbatical offered upon 3 years’ service

Healthcare cash plan (via. Health Shield)

Electric car lease scheme (via. salary sacrifice)

Discount on spa treatments and consumer products

???? Life assurance + pension scheme

Regular funded company events

Season ticket loan

What happens next?

1. Apply!

2. Screening call with our Talent team (30min)

3. Interview with hiring manager (1hr)

4. Practical interview (Brighton HQ 1.5 hr)

5. Meet & Greet with team (1hr)