IT Support Specialist

Accu; Holmfirth; Hybrid; GBP 30,000 - 45,000; Full time

Job summary

Accu is seeking an IT Support Specialist to join their team. The role involves providing technical support, maintaining IT assets, and contributing to the IT infrastructure of a growing engineering company. With a focus on network operations and user support, this position offers a great opportunity within an inclusive culture and a 4-day working week.

Benefits

Competitive salary

4 day working week

6 weeks paid annual leave

Remote and flexible working

Pension scheme

Accu Academy - skill development fund

Birthday bonus of £300

Qualifications

• Strong experience with Networking, including WiFi and Routing.
• Hands-on experience with MacOS, Linux, Windows, iOS and Android.
• Experience with an IT ticketing system.

Responsibilities

• Provide technical support across hardware, software and connectivity issues.
• Set up and maintain user devices and meeting room equipment.
• Support Network operations, troubleshooting issues.

Skills

Networking

Cloud Computing

Problem Solving

Communication

Education

Network Certification (CompTIA Network+ or CCNA)

Security Certification (CompTIA Security+, CISSP, CEH)

AWS Certification (e.g. Certified Cloud Practitioner)

Job description

Accu is one of the fastest growing companies in UK engineering. We take pride in serving more than 50% of the top 100 global manufacturers through our online store: Accu.co.uk. To hit our growth targets, were looking for great people to join our talented team in 2024.

We work with our customers to create life changing advancement, from tiny screws in children's prosthetic limbs, to precision bolts within fusion reactors that promise unlimited clean energy, our components are delivered across the world to help build a better tomorrow.

We have an Excellent TrustPilot rating and an overall 5 Star rating on Google. We truly are nuts about offering the best experience to all our customers.

We Are Guided By These Principles

• Be the most loved buying experience for engineers and innovators.
• Leverage technology to make engineering faster and more accessible.
• Deeply understand our customers expectations, then blow them out of the water.
• Nurture a highly efficient and innovative workplace that allows everyone to grow.
• As a business, we care about our impact on the environment. We're here to minimise waste, protect the planet and support projects that make lives better.
  
  

The Role

The IT Support Specialist role is an essential part of the IT Support team, focused on assisting with technical queries, maintaining IT assets, and supporting the IT infrastructure across the organisation. Reporting to the IT Support Manager the IT Support Specialist will provide frontline technical support, contributing to the smooth operation of IT services and maintenance of Accus IT systems as well as contributing to future optimisation and growth.

Responsibilities

• Provide technical support across hardware, software and connectivity issues.
• Set up and maintain user devices and meeting room equipment.
• Support Network operations, troubleshooting issues and look for ways to improve overall connectivity and resilience.
• Assist with staff onboarding and technical training.
• Track and manage IT assets.
• Maintain accurate documentation for systems, configurations and IT processes.
• Support technical projects and implement new IT efficiencies across Accu.
• Deliver on-site support across the office and warehouse environments.
• Maintain and enforce cybersecurity measures and respond to threats when needed.
• Ensure compliance with IT policies, security protocols and industry standards.
  
  

Skills Required

• Strong experience with Networking (UniFi preferred), including WiFi, Routing, Firewalls, VPN, VLANs and Network redundancy.
• Hands-on experience with MacOS, Linux, Windows, iOS and Android.
  
  

- Strong experience with Cloud Computing (AWS - EC2, S3, IAM, Serverless etc).

• A passion for technology and an interest in all things engineering.
• Excellent problem solving skills and the ability to stay calm under pressure.
• Excellent communication skills.
• Experience with an IT ticketing system.
  
  

Qualifications Desirable

• Network Certification (CompTIA Network+ or CCNA).
• Security Certification (CompTIA Security+, CISSP, CEH etc.)
• Knowledge of Cyber Essentials +
• Knowledge of ISO standards, 9001, 27001
• AWS Certification (e.g Certified Cloud Practitioner)
  
  

The Team And What We Offer

Weve created a self-directing workplace that cultivates a culture of inclusion and belonging, whilst allowing everyone to grow. We have built a close-knit team with an extremely low employee turnover rate, heres a few things you can look forward to:

• Competitive salary with a transparent pay structure.
• Opportunity for progression at a high growth company.
• 4 day working week.
• Remote and flexible working.
• 6 weeks paid annual leave. Earn up to 7 weeks through our length of service bonus.
• Up to 6 months paid maternity leave and 1 month paid paternity leave.
• Pension scheme.
• Accu Academy - a fund to grow our employees' skills.
• Bean to cup coffee, soft drinks and fresh fruit in the office.
• Sports and Social activities; including escape rooms, go-karting, food, drink and much more.
• Cycle to work scheme.
• £300 birthday bonus.
  
  

We welcome applicants from the Armed Forces community. Armed Forces community applicants, who meet the minimum criteria for the role, will be guaranteed an interview. However, please note that this does not guarantee a job offer.

If youd like to join us on our mission to build a better tomorrow, apply and take the next step today to help us build tomorrow.

Job Type

Full time, Permanent

Working Days/Hours

4-Day Week, 34Hrs, Monday to Friday (8:30-5:30)

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