IT Support Specialist

Addepar; Greater London; Presencial; GBP 55.000 - 80.000; Jornada completa

Descripción de la vacante

Addepar seeks an experienced IT Support Specialist to join our Global IT team in London as our first on‑the‑ground hire. You will own end‑user IT support for the London office, ensure local device readiness, and partner with global teams to deliver secure, consistent IT services.

You will administer Google Workspace, Okta, Slack, Zoom, macOS and Windows devices, with Jamf/Intune‑style MDM tooling, driving onboarding and a strong first day employee experience.

Formación

• Experience in a corporate IT environment.
• Proficient with Google Workspace, Okta, Slack, and Zoom.
• MacOS administration at scale; Windows knowledge.
• MDM tooling experience (Jamf/Intune preferred).
• Strong problem-solving, ownership and communication.

Responsabilidades

• Own end-user IT support for the London office and remote workers.
• Provide desk-side and meeting-room IT support and onboarding.
• Maintain IT documentation and runbooks; contribute to global standards.
• Collaborate with global IT, Engineering and People teams to ensure security and usability.

Conocimientos

End-user IT support

MacOS administration

Windows administration

Google Workspace

Okta

Slack/Zoom support

MDM Jamf/Intune

Networking basics

Documentation & runbooks

Herramientas

Google Workspace

Okta

Slack

Zoom

macOS

Windows

MDM tooling (Jamf/Intune)

Descripción del empleo

Who We Are

Addepar is a global data and AI platform empowering investment professionals to turn complex financial information into actionable intelligence. Addepar unifies portfolio, market and client data in a total portfolio view and delivers AI-powered insights within investment and client workflows. More than 1,400 firms in nearly 60 countries use Addepar to manage and advise on nearly $9 trillion in assets. Its open platform integrates with nearly 650 software, data and consulting partners to power end-to-end investment operations across firms of all sizes and complexity. Addepar supports clients worldwide with offices in New York City, Salt Lake City, London, Edinburgh, Pune, Dubai, Geneva and São Paulo.

The Role

We are seeking an experienced IT Support Specialist to join our Global IT team as our first on-the-ground hire in London. This role will provide hands‑on, high‑quality IT support to our UK employees while partnering closely with our global IT Support and IT Engineering teams. The ideal candidate is deeply comfortable in a macOS‑first corporate environment, brings working knowledge of Windows, and thrives in a fast‑paced office setting. You enjoy solving problems in real time, balancing immediacy with long‑term solutions, and delivering an excellent employee experience through reliable, thoughtful IT support. This role requires a high degree of ownership, strong judgment, and the ability to operate independently while aligning with global standards and practices.

Applicants must have, and maintain, the right to work in the United Kingdom from the first day of employment. Please note that visa sponsorship is not available for this role.

What You’ll Do & Key Responsibilities

Own end‑user IT support for the London office, providing hands‑on, desk‑side, and meeting room support while also delivering remote support to global employees during UK business hours as needed. Serve as the primary local IT point of contact. Ensure reliability of local office technology, including end‑user devices, conference room AV, printers, and networking equipment, partnering with IT Engineering to troubleshoot, elevate, and resolve infrastructure‑related issues. Administer and support core IT platforms and endpoints, including Google Workspace, Okta, Slack, Zoom, macOS, Windows, and MDM tooling (Jamf preferred), with a focus on security, usability, and operational consistency. Deliver smooth new hire onboarding in collaboration with People and Workplace Operations teams, ensuring timely access, compliant device setup, and a strong first day experience. Create and maintain IT documentation and operational runbooks, contributing to global standardisation while adapting processes to local office needs as the London footprint grows. Collaborate closely with global IT partners and internal stakeholders, supporting customer‑facing teams when needed and balancing local autonomy with alignment to global security, support, and service standards.

Who You Are

Experience in a corporate IT environment, with increasing levels of autonomy and technical ownership. You’re proficient in administering and troubleshooting SaaS platforms such as Google Workspace, Okta, Slack, and Zoom. You are comfortable supporting meeting rooms, AV systems, and live events, powered by Google Meet and Zoom. You’re comfortable working with MDM solutions (Jamf/Intune preferred), and endpoint security tools. You have hands‑on experience supporting macOS at scale, with working knowledge of Windows environments. You have working knowledge of networking fundamentals and experience supporting networked devices (Ubiquiti or similar preferred). You are proactive, resourceful, and comfortable operating independently while also contributing to the broader goals of a global IT team. You communicate clearly, manage priorities effectively, and know when to elevate vs. resolve independently. You are familiar with supporting customer‑facing teams such as GTM, Sales or Client Support functions.

Our Values

Act Like an Owner - Think and operate with intention, purpose and care. Own outcomes. Build Together - Collaborate to unlock the best solutions. Deliver lasting value. Champion Our Clients - Exceed client expectations. Our clients’ success is our success. Drive Innovation - Be bold and unconstrained in problem solving. Transform the industry. Embrace Learning - Engage our community to broaden our perspective. Bring a growth mindset.

In addition to our core values, Addepar is proud to be an equal opportunity employer. We seek to bring together diverse ideas, experiences, skill sets, perspectives, backgrounds and identities to drive innovative solutions. We commit to promoting a welcoming environment where inclusion and belonging are held as a shared responsibility.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.