IT Support Specialist

Chaos Industries; Greater London; On-site; GBP 60,000 - 85,000; Full time

Benefits offered by this job

Private medical

Dental and vision

Pension 5% match

Free daily lunch onsite

Fully stocked kitchen

Relocation assistance

Annual bonuses

Job summary

CHAOS Industries in London seeks a seasoned IT Support Specialist to be the primary local IT contact. You will resolve issues, provision hardware/software, and maintain a secure IT environment for executives and staff across Windows, macOS, and Linux.

You will partner with the IT team on upgrades, initiatives, and process improvements in a fast‑paced setting, ensuring reliable systems and strong user experiences.

Qualifications

• Bachelor’s degree in information technology, computer science, or related discipline
• 4+ years hands-on IT support, endpoint administration, or corporate IT operations
• 2+ years architecting and maintaining enterprise MDM with Microsoft Intune and Jamf
• Experience supporting Windows, macOS, and Linux environments
• Experience with video conferencing systems (Zoom, Teams Rooms)
• Strong communication and interpersonal skills for diverse stakeholders
• Ability to prioritize effectively in fast-paced environments
• Experience onboarding/offboarding and device provisioning
• Knowledge of Active Directory and Microsoft 365 GCCH environments
• Willingness to work onsite in London and travel if needed

Responsibilities

• Deliver responsive, white‑glove IT support to executives and staff via ticketing system, email, phone, and in‑person support
• Diagnose and resolve hardware, software, and network issues across Windows, macOS, and Linux
• Provide hands‑on support for meetings, including video conferencing and collaboration platforms
• Support onboarding and offboarding, including account provisioning and device setup
• Administer and manage enterprise MDM platforms (Intune and Jamf), including device enrollment and policy configuration
• Provision and manage user accounts, email, and access in Active Directory and Microsoft 365 GCCH
• Contribute to system upgrades, infrastructure improvements, and software deployments
• Document solutions and maintain knowledge base articles to improve efficiency
• Work full‑time onsite Monday‑Friday
• Maintain compliance with security policies and incident response practices

Skills

Interpersonal communication

Prioritization

Troubleshooting

Customer service

Education

Bachelor's degree in IT/CS

Tools

Windows

macOS

Linux

Active Directory

Microsoft 365 GCCH

Intune

Jamf

Zoom/Teams Rooms

Job description

CHAOS Industries is redefining modern defense with a multi-product portfolio that gives the ultimate advantage—domain dominance. The company's products are powered by Coherent Distributed Networks (CDN™), empowering warfighters, commercial air operators, and border protection teams to act faster, adapt rapidly, and stay ahead of evolving threats.

CHAOS Industries was founded in 2022 and has raised a total of $1 billion in funding from leading investors, including 8VC, Accel, and Valor Equity Partners. The company is headquartered in Los Angeles, with offices in Washington, D.C., San Francisco, San Diego, and London. For more information, please visit www.chaosinc.com .

Role Overview:

As an IT Support Specialist at our vibrant London headquarters, you will serve as the primary point of contact for all local IT needs. In this hands‑on role, you'll ensure a seamless and high‑quality IT support experience for our executive team and staff by resolving technical issues, managing hardware and software provisioning, and maintaining the overall IT environment. You’ll work closely with the IT team and contribute to company-wide IT initiatives, infrastructure upgrades, and process improvements in a dynamic, fast‑paced workplace.

Responsibilities:

• Deliver responsive, white‑glove technical support to executive leadership, senior stakeholders, and the broader company via ticketing system, email, phone, and in‑person support
• Diagnose and resolve hardware, software, and network issues across Windows, macOS, and Linux environments, minimizing business disruption
• Provide hands‑on support for critical meetings, including video conferencing systems, presentation technology, and collaboration platforms
• Support onboarding and offboarding, including account provisioning, device setup, and technology orientation/training for new employees
• Administer and manage enterprise MDM platforms including Microsoft Intune and Jamf, overseeing device enrollment, configuration profiles, compliance policies, patch management, and endpoint security controls
• Provision and manage user accounts, email, and access permissions within Active Directory and Microsoft 365 GCCH
• Contribute to broader IT initiatives including system upgrades, infrastructure improvements, and software deployments
• Document solutions and maintain knowledge base articles to improve operational efficiency and reduce recurring issues
• Work full‑time onsite Monday‑Friday
• Bachelor’s degree in information technology, Computer Science, or related technical discipline (or equivalent practical experience)
• 4+ years of hands‑on experience in IT support, endpoint administration, or corporate IT operations
• Demonstrated systematic troubleshooting methodology with the ability to prioritize effectively in fast‑paced, high‑visibility environments
• Strong interpersonal and communication skills, with experience supporting stakeholders across varying levels of the organization
• 2+ years of experience architecting, administering, and maintaining enterprise MDM environments using Microsoft Intune and Jamf, including device enrollment, compliance enforcement, and security policsy configuration
• Experience supporting video conferencing systems (Zoom, Teams Rooms, conference room AV)

Preferred Requirements:

• Experience supporting FedRAMP-authorized cloud environments such as Microsoft GCC High, Azure Government, or AWS GovCloud
• Familiarity with FedRAMP-compliant collaboration and security platforms (e.g., ZoomGov, Slack Gov, Zscaler, Threat Locker, Microsoft Defender for Government)
• Working knowledge of compliance‑driven frameworks such as NIST 800‑171, CMMC, or similar regulatory standards
• Jamf 200/300/400 certification
• Experience operating in environments handling Controlled Unclassified Information (CUI) or ITAR‑restricted system

Why CHAOS?

• Health Benefits: private medical, dental and vision benefits (for employees & dependents) will be 100% paid for by the company
• Additional benefits & perks: 5% pension match, free daily lunch while you're working onsite, fully-stocked kitchen
• Compensation Components: competitive base salaries, generous pre‑IPO stock option grants, relocation assistance + (coming soon!) annual bonuses
• Team Growth: 500+employees and counting across 5 global offices

The stated compensation range reflects only the targeted base compensation range and excludes additional earnings such as bonus, equity, and benefits. If your compensation requirements fall outside of the range, we still encourage you to apply. The salary range for this role is an estimate based on a range of compensation factors, inclusive of base salary only. Actual salary offer may vary based on (but not limited to) work experience, education and/or training, critical skills, and/or business considerations.

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Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey.Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiringprocess or thereafter. Any information that you do provide will be recorded and maintained in aconfidential file.

As set forth in CHAOS Industries’s Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law.

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection.As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measurethe effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categoriesis as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service‑connected disability.

A "recently separated veteran" means any veteran during the three‑year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.