IT Support Specialist

Prism Digital; Aldford; Hybrid; GBP 30,000; Full time

Job summary

A technology service provider in Aldford is seeking an IT Support Specialist to join their team. This role requires providing technical support to users, troubleshooting hardware and software issues, and assisting with IT operations. The ideal candidate has 2-5 years of related experience and strong problem-solving skills. This position offers hybrid working with exciting opportunities for career progression and various benefits.

Benefits

25 Days holiday + Birthday off

Health Cash plan

Life Assurance

Gym allowance

Pension Scheme

2 days paid volunteering

Will writing service

Wellbeing services

Qualifications

• 2-5 years experience in a similar role.
• Strong problem-solving and troubleshooting skills.
• Strong communication and teamwork skills.

Responsibilities

• Respond to IT support requests via phone, email, and ticketing system.
• Diagnose and troubleshoot hardware and software issues.
• Assist with IT equipment setup, configuration, and maintenance.
• Provide training to end-users on IT systems.

Skills

Problem-solving and troubleshooting skills

Communication and teamwork skills

Experience in a similar role

Ability to manage multiple tasks

Tools

M365

Entra ID

Intune

SharePoint

Job description

IT Support Specialist | Windows, M365, User Admin | Greenfield IT function being established

• Hybrid working - 3 days a week in the Alford office (near Chester)
• Essential you drive and have a car
• Salary - £30,000
• Career progression opportunities

Our client provides a combination of services (mainly software & applications) to customers in the legal, health & safety, employment law, ISO regulation and cyber security fields.

The firm’s strategy is to grow via acquisitions so there will be no shortage of IT projects and programmes associated with the newly purchased firms’ IT infrastructure that will need to be migrated into ‘the mother ship’. So much going on here, and an exciting time to join!

Your role will be to provide technical support to internal users, ensuring smooth IT operations and resolving hardware/software issues efficiently. You’ll be the first point of contact for IT queries, troubleshooting problems, and supporting the maintenance of IT systems. This role involves working closely with IT operations, escalated support teams, and end-users to maintain a seamless IT environment.

Tech you'll work with:

• M365
• Entra ID (some old on prem AD)
• End user compute
• Some Intune
• Laptop management
• SharePoint access and permissions

Key skills:

• 2-5 years experience in a similar role
• Strong problem-solving and troubleshooting skills
• Strong communication and teamwork skills
• Ability to work in a fast-paced environment and manage multiple tasks

Projects/Responsibilities:

• Respond to IT support requests via phone, email, and ticketing system
• Diagnose and troubleshoot hardware and software issues
• Assist with IT equipment setup, configuration, and maintenance
• Maintain IT documentation, including user guides and troubleshooting manuals
• Provide training to end-users on IT systems and applications
• Support post-integration processes and ensure a smooth IT experience for all users
• Escalate complex issues to senior IT teams when needed
• Maintain communication with stakeholders and provide regular updates on IT support matters

For success in this role, you must have a can-do attitude and be happy to get stuck in with the team. It’s all about having the right attitude to help your peers when they need it and bringing a positive approach.

Benefits:

• 25 Days holiday + Birthday off
• Health Cash plan
• Life Assurance
• Gym allowance
• Pension Scheme
• 2 days per year of paid volunteering
• Will writing service
• Wellbeing services

Please get in touch ASAP as our client is keen to hire fast with a rapid 2-stage interview process!

IT Support Specialist | Windows, M365, User Admin | Greenfield IT function being established