IT Support Specialist

UK Atomic Energy Authority; Abingdon; On-site; GBP 35,000; Full time

Job summary

Join a leading organization within the UK Atomic Energy Authority as an IT Support Specialist. You will provide essential IT support services, including desktop and hardware assistance, while benefiting from a defined pension scheme, flexible working options, and a corporate bonus scheme. The role emphasizes strong communication and collaboration skills in a dynamic IT environment.

Benefits

Defined benefit pension scheme

Corporate bonus scheme

Flexible working options

Employee Assistance Programme

Generous annual leave

Career development opportunities

Qualifications

• Minimum 2 years in an IT Support environment.
• Strong knowledge of Windows 10/11 and Microsoft applications.
• Excellent verbal communication skills.

Responsibilities

• Provide 1st and 2nd/3rd line IT support services.
• Support hardware and software for desktops and laptops.
• Collaborate with IT teams to resolve incidents.

Skills

Communication

Troubleshooting

IT Security Practices

Collaboration

Education

A-level or equivalent in IT or science-related subject

Tools

Microsoft Office 365

Windows OS

VPN technologies

Job description

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As an employee of UKAEA you will benefit from:

• Outstandingdefined benefit pension scheme,details of which can be found at the end of this advert.
• Corporatebonus schemeup to7%and aRelocationallowance (if eligible).
• Flexible working optionsincluding family friendly policies.
• Employee Assistance Programmeand trained Mental Health First Aiders.
• Generous annual leaveallowance starting with 25 days, plus 3 days Christmas closure and 2.5 privilege days, in addition to UK bank holidays.
• A vibrantculturecommitted to equality and being fullyinclusive.

The salary for this role is£34,568 (inclusive of a Specialist Allowance).Onsite workingis expected for 5days a week, however, we actively support requests for flexible working.

This role is based at the following site;Culham, Oxfordshire.

This role requires employees tocomplete an online Baseline Personnel Security Standard (BPSS), including The Disclosure & Barring Service (DBS) checks for criminal convictions.

The role is part of the IT Support team within the Enterprise Infrastructure Solutions Unit at UKAEA, which manages centrally provided IT services and infrastructure across UKAEA sites.

The IT Support Specialist will provide 1st line (Service Desk) and 2nd/3rd line (IT Support) services for business and operational systems, covering:

• Windows OS, with some Mac and Linux support
• Active Directory, network storage, networking, printing, and telecoms
• Support for remote & hybrid working (VPN, NoMachine, SecurID, MFA)
• Hardware support (desktops, laptops, peripherals)

Strong communication skills are essential for effective interaction with users across all levels of technical ability. The role also includes handling high volumes of hardware requests (laptops, desktops, accessories), and collaborating with other IT teams (Networks, Servers, Security) to resolve incidents and requests.

Adherence to ITIL/ITSM practices is expected to maintain high-quality service deliver

Job Description

As an employee of UKAEA you will benefit from:

• Outstandingdefined benefit pension scheme,details of which can be found at the end of this advert.
• Corporatebonus schemeup to7%and aRelocationallowance (if eligible).
• Flexible working optionsincluding family friendly policies.
• Employee Assistance Programmeand trained Mental Health First Aiders.
• Generous annual leaveallowance starting with 25 days, plus 3 days Christmas closure and 2.5 privilege days, in addition to UK bank holidays.
• Wide range ofcareer development opportunities.
• A vibrantculturecommitted to equality and being fullyinclusive.

The salary for this role is£34,568 (inclusive of a Specialist Allowance).Onsite workingis expected for 5days a week, however, we actively support requests for flexible working.

This role is based at the following site;Culham, Oxfordshire.

This role requires employees tocomplete an online Baseline Personnel Security Standard (BPSS), including The Disclosure & Barring Service (DBS) checks for criminal convictions.

The role is part of the IT Support team within the Enterprise Infrastructure Solutions Unit at UKAEA, which manages centrally provided IT services and infrastructure across UKAEA sites.

The IT Support Specialist will provide 1st line (Service Desk) and 2nd/3rd line (IT Support) services for business and operational systems, covering:

• Microsoft Office 365 apps (Outlook, Teams, SharePoint, etc.)
• Windows OS, with some Mac and Linux support
• Imaging & application deployment (WDS, SCCM, Endpoint, Intune)
• Active Directory, network storage, networking, printing, and telecoms
• Support for remote & hybrid working (VPN, NoMachine, SecurID, MFA)
• Hardware support (desktops, laptops, peripherals)

Strong communication skills are essential for effective interaction with users across all levels of technical ability. The role also includes handling high volumes of hardware requests (laptops, desktops, accessories), and collaborating with other IT teams (Networks, Servers, Security) to resolve incidents and requests.

Adherence to ITIL/ITSM practices is expected to maintain high-quality service deliver

Qualifications

Essential:

• A-level or equivalent (e.g., Apprenticeship, BTEC, HNC) in an IT or science-related subject, with a minimum of two years in an IT Support environment.

• Strong knowledge of Microsoft Windows 10/11, PC imaging, application deployment, and office software (MS Teams, Outlook, Word, Excel) including licensing.

• Understanding of IT security practices such as malware protection, password management, phishing prevention, and software updates.

• Excellent verbal communication skills; experienced in supporting both technical and non-technical users, including remote technologies like VPN, SecurID, and MFA.

• Ability to work well under pressure, collaboratively in a team, and independently with strong self-motivation.

Desirable:

• Analytical approach to troubleshooting with working knowledge of macOS and Linux operating systems.

• Experience in liaising with third-party suppliers to resolve technical issues and support services.

• Proficient in remote working tools (Forticlient, NoMachine, SecurID, MFA) and supporting meeting room technologies and software such as Zoom and Microsoft Teams.

Additional Information

If you haven't already, please ensure that you have updated your CV prior to submitting an application.

Once you have applied, please let your line manager know and you will then be contacted in regards to an interview.