IT Support sepcialist

Evolve Technical Recruitment; Greater London; Hybrid; GBP 80,000 - 100,000; Full time

Job summary

A leading recruitment agency is seeking an IT Support Specialist to provide 1st and 2nd line support for a specified engineering company. With 5-7 years of experience in a helpdesk environment, you will manage hardware and software issues, support IT projects, and maintain the IT asset inventory. This role offers a full-time contractor position with a hybrid working model based in Kingston upon Thames, ensuring work-life balance through flexible hours after initial training.

Benefits

Flexible hours

Smart working options

Training at the office

Qualifications

• 5-7 years in 1st and/or 2nd line activities in a helpdesk team within an engineering company or similar.

Responsibilities

• Provide 1st and 2nd level IT support to end users resolving hardware and software issues.
• Install, configure and maintain operating systems and software applications.
• Liaise with external providers (printing, mobile and audio services).
• Participate in IT projects like upgrades, deployments and system improvements.
• Prepare relevant assets for new employees onboarding.
• Maintain IT asset inventory and physical security in the data centre.
• Manage administrative privileges, passwords and user access.
• Amend technical support documentation.
• Manage support requests incidents and resolutions.

Skills

HW / SW troubleshooting

Network protocols

SCCM

Active Directory

Cisco

MS365

Windows

Service Now

Education

HNC, HND or bachelor's degree or equivalent

Job description

Job Description

IT Support specialist

Purpose of the position : As IT Support specialist you will respond to the UK ICT Manager. You will provide 1st and 2nd support to ensure smooth and efficient IT operations for employees and contractors within the UK.

How can you support us Here below your responsibilities :

• Provide 1st and 2nd level IT support to end users resolving hardware and software issues
• Install, configure and maintain operating systems and software application
• Liaise with external providers (printing, mobile and audio services)
• Participate in IT projects like upgrades, deployments and system improvements
• Prepare relevant assets to be ready for new employees onboarding and life cycle
• Maintain IT asset inventory and physical security in the data centre ensuring any equipment is tidy
• Manage administrative privileges passwords and user access in line with control procedures and policies
• Amend technical support documentation to ensure guidance on errors and troubleshooting within the team
• Manage support requests incidents and resolutions in the ServiceNow help desk

What are we looking for

Experience : 5-7 years in 1st and / or 2nd line activities in a helpdesk team within an engineering company or similar

Education : HNC HND or bachelors degree or equivalent

Technical skills :

• HW / SW troubleshooting, network protocols, SCCM, Active Directory, Cisco

IT skills :

• MS365, Windows and Service Now

What we can offer to you :

• Contractor position PAYE full time 37.5h / week
• IR35 : Inside
• Hybrid working model : Smart Working options and flexible hours to help you achieve a better work-life balance after initial training at the office
• Location : Kingston upon Thames
• Start date : as soon as a successful candidate is identified

Key Skills

• Baan
• English Language
• Ideas
• Access
• Games
• Application Management

Employment Type : Full-Time

Experience : years

Vacancy : 1