IT Support Officer - Hybrid

Avon and Somerset Police; Portishead; On-site; GBP 60,000 - 80,000; Full time

Job description

Job Description

Our force relies heavily on technology and data to plan and deliver its services and continue its ambition to be an outstanding force. We are proud of our track record in developing innovative digital solutions and exploiting our investments, but we know we can be better and achieve more.

As an IT Support Officer, you will be liaising with and working alongside multiple departments, providing guidance and support to users of the force crime recording and intelligence systems. You will work as part of a team, providing support to all users, using strong troubleshooting skills to ensure requests for support are dealt with in a timely manner.

Key Responsibilities

1. Undertaking various administrative duties in relation to digital policing systems.
2. Monitoring and resolving user issues and interface errors, providing advice and documenting solutions.
3. Providing a high level of customer service to internal users and partner agencies.
4. Monitoring and maintaining data that passes from digital policing systems to external agencies adhering to GDPR and the Data Protection Act (2018).
5. Interpreting and documenting business requirements, raising system change requests.
6. Creating and providing supporting documentation for digital policing systems, including best practice recommendations.

Experience And Skills

1. Experience of working with a variety of IT systems.
2. Experience of working in a service delivery/customer focused environment with evidence of good customer service skills.
3. Good administration and communication skills, both written and verbal.
4. Experience of working effectively within a team.
5. Experience of managing a high workload, being able to risk assess and prioritise.
6. Possess good problem solving skills, showing attention to detail.

To be eligible to apply for this role you must have a 3 year ‘checkable history’ in the UK – would have been resident in the UK for the last 3 years.

If you are looking for an entry level position which offers a great opportunity for candidates with or without IT experience, then apply today.

Click on the "Apply" button below to start your application.