IT Support Officer | East Lancashire Hospitals NHS Trust

www.findapprenticeship.service.gov.uk - Jobboard; Blackburn; On-site; GBP 25,000 - 35,000; Full time

Job summary

A healthcare partnership is seeking an IT Support Officer to deliver high standards of technical assistance. The role involves providing first and second line IT support, diagnosing hardware and software issues, and assisting with IT equipment updates. Candidates should have experience in technical support and a strong customer service background. Join a dedicated team in supporting the NHS and improving IT services across various trusts.

Qualifications

• Experience in providing first and second line IT support.
• Familiarity with diagnosing hardware and software faults.
• Ability to assist in IT equipment moves and updates.

Responsibilities

• Deliver technical support to users of IT equipment and services.
• Diagnose and resolve IT incidents efficiently.
• Contribute to updating information systems for IT support.

Skills

Technical support

Customer service

Problem-solving

Hardware diagnostics

Software installation

Job description

The IT Support Officer is responsible for representing the IT Support Service to all users of IM&T equipment and services in the Trust. The role provides frontline IT Support Services to all our users with the highest possible standards of technical assistance and customer service.

Deliver first and second line technical support to the users of IT equipment and services:

· Respond to and resolve technical IT incidents in an efficient and professional manner, being sympathetic to the needs of our service users and using appropriate tools and resources.

· Diagnose faults and provide fixes for hardware and software faults that arise in the use of the Trusts IT systems and assets.

· Delivery, testing and installation of IT hardware and software.

· Contribute to and update IT Support’s information systems, such as the service desk system, procedures library and asset register.

· Enable staff moves across the Trusts estate by providing technical assistance to move and re-site IT equipment.

· Assist with the update of Windows PCs across the trust

· Support the Senior IT Support Officers and IT Support Manager in the delivery of an IT Support Service.

· Where appropriate escalate incidents to other IT Support sections or to a Senior IT Support Officer and support those sections in the incident resolution.

· Ensure users are advised on the safe use of IT equipment, referring to appropriate policies and procedures. Advice may be given generally, not necessarily in a formal environment.

One LSC is a new collaborative partnership shared service formed by the five NHS Trusts serving the Lancashire and South Cumbria population of 1.8 million people. We are a shared service run by the NHS, for the NHS and are hosted by East Lancashire Hospitals NHS Trust on behalf of the partner Trusts of the Lancashire and South Cumbria system.

The Trusts that make up One LSC are:

· Blackpool Teaching Hospitals NHS Foundation Trust

· East Lancashire Hospitals NHS Trust

· Lancashire and South Cumbria NHS Foundation Trust

· Lancashire Teaching Hospitals NHS Foundation Trust

· University Hospitals of Morecambe Bay NHS Foundation Trust

Deliver first and second line technical support to the users of IT equipment and services:

· Respond to and resolve technical IT incidents in an efficient and professional manner, being sympathetic to the needs of our service users and using appropriate tools and resources.

· Diagnose faults and provide fixes for hardware and software faults that arise in the use of the Trusts IT systems and assets.

· Delivery, testing and installation of IT hardware and software.

· Contribute to and update IT Support’s information systems, such as the service desk system, procedures library and asset register.

· Enable staff moves across the Trusts estate by providing technical assistance to move and re-site IT equipment.

· Assist with the update of Windows PCs across the trust

· Support the Senior IT Support Officers and IT Support Manager in the delivery of an IT Support Service.

· Where appropriate escalate incidents to other IT Support sections or to a Senior IT Support Officer and support those sections in the incident resolution.

· Ensure users are advised on the safe use of IT equipment, referring to appropriate policies and procedures. Advice may be given generally, not necessarily in a formal environment.


This advert closes on Friday 29 Aug 2025