IT Support Officer, Carpenter House, Perth

Perth and Kinross Council; Perth; Hybrid; GBP 27,000 - 31,000; Full time

Job summary

Perth and Kinross Council is seeking a customer-focused individual for a full-time IT support role. You will provide essential frontline services, working collaboratively with managers and customers while adapting to changing demands. Ideal candidates will have excellent communication skills, a strong customer service orientation, and the ability to multitask effectively within a hybrid working model.

Benefits

6 days public holiday plus discretionary day

Flexible working arrangements

Training and support for professional development

Qualifications

• Experience in IT support and business systems.
• Good communication and interpersonal skills.
• Ability to work under pressure and meet deadlines.

Responsibilities

• Provide frontline IT support services to managers and customers.
• Work collaboratively in a team to prioritize and manage tasks.
• Support service improvements and engage with customers effectively.

Skills

Interpersonal skills

Customer focus

Communication skills

Organizational skills

Multi-tasking

Job description

Salary: £27,836 - £30,925 per year

Contract Type: Temporary

Position Type: Full Time

Hours: 36 hours per week

Work From Home: Hybrid

Main Purpose of the Role

Working within Perth & Kinross Council is more than a job, it's about being part of something meaningful. It's about being part of an organisation that puts people at the heart of all we do and provides opportunities to make a real difference by enhancing every life we touch.

We currently have the following opportunity:

We are looking for an enthusiastic, customer focused individual to join IT’s Customer and Business Support Team (CBS) at Carpenter House and provide a broad range of frontline IT support services.

This will include working with managers, internal customers and external suppliers, for which an organized approach, excellent communication skills and high quality customer focus is required.

While there will be some opportunity for home working, provision of in-person services at Carpenter House is a requirement of this role.

Skills & Experience Required

You will be collaborative in your approach; supportive of colleagues in delivering a shared workload; quick to pick up new tasks / processes; and able to prioritise your own work to meet constantly changing demands.

If you have:

• Very good interpersonal skills, a customer focussed approach and attitude and a desire to champion customers' issues within IT.
• Very good written and oral communication skills, and an ability to convey complex concepts simply, clearly and accessibly.
• The ability to multi-task successfully under pressure in a demanding environment: a flexible, organised attitude towards your work routine and the ability to plan your workload effectively to meet tight deadlines.
• Some experience of / insight into procurement a specific public sector or IT context.
• Experience in using a range of business systems, producing accurate and consistent work to a high standard.
• A positive attitude to change and in contributing to service improvements.
• A commitment to developing your own ICT / digital skills and knowledge, then we would like to hear from you.
• 6 days public holiday and an additional discretionary day

We recognise there can be benefits to flexible working and where individual jobs allow, we seek to support this. You are encouraged to discuss potential options with the recruiting manager, if this is of interest to you. A healthy work life balance is important to us and we provide supportive management and, where possible, flexible working arrangements to help you achieve that balance. You will have access to training and support for continued professional development.

Next Steps

We would love to hear from you and would encourage you to get in touch with Darren Simpson at [e-mail] or Lisa Kurlas at [e-mail] to find out more.

Click “APPLY NOW”

External candidates are required to provide contact details for 2 referees, including email addresses. One of these must be your current or most recent employer.

We welcome applications from everyone and as a Disability Confident employer, we guarantee to interview applicants who declare a disability and meet the essential requirements of the post. Please contact the the hiring manager above or the Recruitment Team on [phone] or [e-mail] to discuss any reasonable adjustments. Appointments are based on evidence supplied during the selection process.

Diversity is important to us and although some of our jobs may be perceived to be traditionally gender specific, we welcome applications from everyone and would encourage you to apply if you meet the job requirements. That includes welcoming applications from former armed forces personnel/reservists. Many of the skills picked up during your military career could be transferred directly into a role with local government.

Working with children and/or protected adults is regarded as a regulated role and under the Disclosure (Scotland) Act 2020 you will be required to join the PVG Scheme or undergo a PVG Scheme update check.

If you have lived overseas for a period of 12 months or more (continuous or total) within the last 10 years, an Overseas Criminal Record Check will be required. You will be required to provide this check.

A confirmed offer of employment and commencement in the post will be subject to the outcome of the above mentioned mandatory pre-employment checks (including references) and will also include eligibility to work in the UK, qualifications and fitness to undertake the post.