IT Support Officer Band 5

Platinum Recruitment NI Ltd; Belfast; On-site; GBP 25,000 - 35,000; Full time

Job summary

A technology recruitment agency is looking for an IT Support Technician based in Northern Ireland to assist in the delivery of IT systems and services. You will provide end-user support, maintain inventory and assist with strategic IT initiatives. Qualifications include a degree in ICT and experience with network-based computer equipment. The role involves troubleshooting and ensuring effective IT service delivery.

Qualifications

• Minimum 1 year experience in support of network-based computer equipment.
• Working knowledge of Microsoft desktop application software.
• Hold a valid driving license for transport requirements.

Responsibilities

• Implement IT strategy and policies for effective service delivery.
• Provide end user support and resolve IT system faults.
• Maintain accurate inventory in the Help Desk Management System.

Skills

Installation of network-based computer equipment

Fault diagnosis and resolution

Help Desk Management

Microsoft desktop application software

Intranet/Internet Portal Systems

Education

University Degree in ICT

HND in ICT

Tools

Windows 2003 Server

Help Desk Management Systems

Job description

The post holder will be responsible for the support and delivery of an extensive range of Information Technology (IT) Systems within NIAS. As a member of the IT Team, he/she will provide support and assistance for the implementation, operation and improvement of the Trust’s IT Systems and Services.

Responsibilities

• In conjunction with the Senior IT Technician and IT Manager implement the Trust’s IT strategy and related policies to ensure the delivery of effective and efficient IT Services to allow the Trust to achieve its objectives.
• Provide end user support and undertake complex fault diagnosis and resolution for the full range of IT Systems within NIAS ensuring that assigned faults are managed in accordance with Trust policies and procedures.
• Maintain the Help Desk Management System, investigating and resolving fault calls using own expertise or if necessary in conjunction with third party maintainers to achieve a satisfactory and timely resolution.
• Maintain an accurate inventory in the Help Desk Management System of computer hardware and software used within the Trust, ensuring that any changes are recorded in the System and the maintenance of files on equipment loaned to provide support to
• Maintenance and support of third party software within NIAS and manage and liaise with third parties to provide timely delivery of new services, equipment prompt resolution of faults.
• Participate in a security rota to change backup tapes in accordance with Trust policies and procedures.
• Undertake site visits for the repair, maintenance and assessment of requirements for planned/proposed IT developments.
• Assist in the installation, testing, repair and maintenance of all new and existing hardware and software applications in accordance with Trust policies and procedures.
• Participate in the planning, design, implementation, maintenance and ongoing development of the NIAS website and intranet.
• Attend and actively participate in team meetings and work with the IT Senior Technician and IT Manager to improve and/or consistently maintain IT Systems and Services.
• To propose and implement changes to IT policies and procedures within own work area, in order to improve organisational practice.
• To monitor and maintain stock control and supplies for IT Department.14. Participate in the IT on call rota.
• Participate in projects as directed by the IT Manager.
• (A full job description will be provided to those who are interested in the post)

Skills and Qualifications

• University Degree or a recognised equivalent professional qualification in an Information Communication and Technology (ICT) discipline
• and a minimum of 1 years experience in the installation and support of the full range of network based computer equipment, such as personal computers, printers and data switches
• ORHND or recognised equivalent professional qualification in an Information Communication Technology (ICT) discipline
• and a minimum of 2 years experience in the installation and support of the full range of network based computer equipment, such as personal computers, printers and data switches
• ORA minimum of 4 years experience in the installation and support of the full range of network based computer equipment, such as personal computers, printers and data switches.
• Working knowledge and experience of Microsoft desktop application software and Windows 2003 server.
• Working knowledge and experience of Help Desk Management Systems.
• Working knowledge and experience of Intranet/Internet Portal Systems and Technologies.
• Hold a current full driving licence and/or have access to a form of transport which will permit the applicant to meet the post requirements in full.
• Relates to any individual who has declared that they have a disability, which debars them from driving.
• Applicants will be required to participate in the IT on call rota.
• (Please note Platinum Recruitment NI Ltd require original certificates for proof of qualifications)