IT Support Officer

LGPS Central; Wolverhampton; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

A leading asset management firm seeks an IT Support Officer in Wolverhampton. This role involves first line support for technology queries, working with partners to resolve issues efficiently. Ideal candidates should have strong organizational skills, experience with Microsoft Office, and a proactive attitude. The position offers a competitive salary and an enhanced benefits package including hybrid working options.

Benefits

Competitive salary

30 days' paid holiday and bank holidays

Paid volunteering days

Employee Assistance Programme

Vitality Private Medical Insurance

Hybrid Working

Qualifications

• Strong time management skills and the ability to prioritise tasks.
• Able to collaborate with a range of stakeholders.
• Proactive and capable of using initiative.

Responsibilities

• Address first line technology issues.
• Support second line duties.
• Liaise with partners on unresolved issues.
• Monitor compliance with SLAs.

Skills

Organisational skills

Communication skills

Self-starter

Microsoft Office applications

Information Security awareness

Education

GCSE grade C/4 in Maths and English

GCSE grade C/4 in any Science or IT

CompTIA Security+

Working towards additional technical qualifications

Job description

We’re looking for a proactive and customer-focused IT Support Officer to join our Information Technology & Security team. Working with the Head of IT & Security and our outsourced partners at City of Wolverhampton Council (CWC), you'll be the first point of contact for day-to-day IT support.

You’ll handle a range of queries, including system issues, password resets, Microsoft Office support, and basic troubleshooting. You’ll also help escalate and monitor tickets, support second line tasks where appropriate, and contribute to the smooth running of our systems and services.

If you're tech-savvy, solutions-driven, and enjoy helping people, this is a great opportunity to grow your IT career in a collaborative and values-led environment.

Key Responsibilities:

• Addressing first line technology issues and undertaking second line support duties where internal resolution would be faster than logging with CWC.
• Use of relevant tools and systems to meet ongoing requirements/queries
• Liaising with CWC on issues requiring escalation and progressing tickets through to completion
• Supporting upgrading software as required
• Monitoring third-party suppliers’ adherence to SLAs/KPIs.
• Treat all clients and customers in line with LGPS Centrals values
• Building effective relationships with vendors/CWC and LGPSC staff.
• Displaying a can-do approach and being responsive and timely to customer requirements
• Supporting IT systems and controls to ensure compliant with relevant FCA regulations and legislative requirements.
• Escalating Information Security Incidents to the Head of IT & S and CWC as required.
• Supporting, testing, implementation and infrastructure provision and operational support.
• Support business continuity and agile working from a support perspective – remote support
• Maintain records needed to support annual external audits – Starters, Leavers, Movers, permission changes, console snapshots etc.

About us

LGPS Central (LGPSC) Ltd is the FCA-regulated asset manager for eight local authority pension funds across the Midlands. LGPSC is jointly owned on an equal shares basis by those Partner Fund, and it is responsible for managing £45bn+ of their assets. It is one of eight Local Government Pension Scheme (LGPS) asset pools in the UK.

LGPS Central’s Partner Funds are:

• Cheshire Pension Fund
• Derbyshire Pension Fund
• Leicestershire Pension Fund
• Nottinghamshire Pension Fund
• Shropshire Pension Fund
• Staffordshire Pension Fund
• West Midlands Pension Fund
• Worcestershire Pension Fund

The Company is committed to responsible investment and has made responsible investment a core part of the investment process in every asset class.

LGPS Central offers a friendly and diverse, hybrid-working environment with a range of employee benefits. The Company moved to new premises at i9, Wolverhampton Interchange in January 2022, close to local transport links.

Our objective is to be a leading investment management company working with and for our Partner Funds. With a focus on value for money and performance we want to aspire to be one of the best because this is how we will deliver the superior investment returns and low costs for our Partner Funds.

Requirements

• Organisational skills – time management skills and the ability to prioritise tasks
• Communication skills – able to work with a range of stakeholders
• Self-starter who is proactive and can use initiative to address tasks in a timely manner
• Be a member of the IT team, expected to demonstrate the values, initiatives and culture of the organisation.
• Experience working with the core Microsoft Office applications and Microsoft Windows platform.
• Build awareness within workforce around Information Security
• Confidently applying your expertise as appropriate

Qualifications

• GCSE grade C/4 or above in Maths and English.
• GCSE grade C/4 or above in any Science or IT
• CompTIA Security+
• Working towards additional technical qualifications

What do we offer?

We are proud to provide our people with a premium and exclusive benefits package and we are continually improving the rewards we offer. Here are a few of the valuable rewards that you will enjoy:

• Competitive salary
• An enhanced and generous Pension Scheme
• 30 days' paid holiday plus bank holidays
• 2 days paid volunteering days
• An extra paid Company Day in addition to paid holidays
• Excellent Learning & Development Opportunities
• Welfare and Family-friendly policies
• Enhanced pay for new parents
• Access to our Employee Assistance Programme - 24-7 Health & Wellbeing Support
• Vitality Private Medical Insurance
• Hybrid Working
• Company Service Awards
• Cycle to Work Scheme
• Company Electric Vehicle Scheme
• Nominees of the Family Friendly Employer of the Year 2022 - Personnel Today Awards 2022
• Winner of the Cultural Awareness Initiative of the Year - FT Advisors Diversity in Finance Awards 2023
• Winner of Diversity and Inclusion Award - LAPF In Investments Award 2023