IT Support Officer

INDEFF; United Kingdom; On-site; GBP 25,000 - 40,000; Full time

Job summary

A leading company seeks an IT support officer to monitor and maintain computer systems and networks. This role involves managing IT infrastructure, training new employees, and providing expert support, ideal for candidates with detailed knowledge in ICT-platforms and cybersecurity.

Qualifications

• Prior experience in a similar IT support role is preferred.
• Able to work autonomously and as a team player.
• Detailed knowledge in IT infrastructures and systems.

Responsibilities

• Monitor and maintain all IT-related infrastructure and applications.
• Train new employees in IT onboarding and provide user training.
• Provide expert support to staff and keep knowledge up to date.

Skills

Cyber security

Cloud

Networks

Office 365

Virtualization

Tools

SAP

SharePoint

Azure

Okta

Box

VMware vSphere

Job description

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As IT support officer you monitor and maintain the computer systems and networks of INDEFF .
You’re the first point of contact for all IT- related questions from your colleagues.

Some of your responsibilities:

a. Managing and maintaining all internal IT related systems:

• To watch over and maintain all our IT related infrastructure and our applications, such as: Okta, Office 365 suite (mail, sharepoint, teams…), Box, VMware vSphere, laptops…
• Regular checks on security, perform internal audits.

b. Training within your competence area:

• IT onboarding of new employees
• Providing basic user training

c. Giving expert advice:

• Keep your knowledge up to date in your specific competence area
• Providing support to the INDEFF staff

About You

• You use detailed knowledge and expertise in your tasks, and you absorb easily new specific knowledge.
  Your domain of expertise: Infrastructures, ICT-platforms – and systems, Data, Cyber security, SAP, SharePoint, Azure, SaaS, Cloud, Networks, Office 365, Virtualization.
• Preferably, you already have prior experience with a similar job.
• You can work autonomously but you’re also a team player.