IT Support Officer

PROSPECTUS; Northampton; Hybrid; GBP 34,000; Full time

Job summary

A national organization is looking for an IT Support Officer to provide comprehensive IT support while engaging in digital transformation projects. The ideal candidate will possess strong technical knowledge, excellent communication skills, and will be responsible for both technical assistance and user onboarding in a collaborative environment.

Qualifications

• Experience providing IT support across software, hardware, and telephony.
• Strong working knowledge of Microsoft 365 tools and core infrastructure.
• Confident communicator, able to explain technical issues simply.

Responsibilities

• Deliver first and second line IT support to staff and volunteers.
• Support onboarding, including setting up devices and user permissions.
• Assist in implementing key digital systems and maintenance.

Skills

Communication

Problem-Solving

Organisational Skills

Tools

Microsoft 365

Windows Operating Systems

DNS

DHCP

Intune

Job description

IT SUPPORT OFFICER (PERMANENT)

Location:Hybrid – 2 days a week in Northampton office, with occasional travel to London (expenses paid)
Contract:Full-time
Salary:£33,400

A purpose-driven national organisation is seeking an IT Support Officer to join their collaborative and forward-thinking team. This is a great opportunity for someone with strong technical knowledge and excellent people skills to support staff and volunteers across the UK during an exciting period of digital transformation.

Working within a small and friendly team, you’ll provide day-to-day IT support and play an active role in delivering system improvements and onboarding new colleagues. You'll also support major digital projects, including the rollout of new systems for CRM, HR, and learning.

KEY RESPONSIBILITIES

• Deliver first and second line IT support to staff and volunteers across the organisation.
• Support onboarding, including setting up devices, access, inductions and user permissions.
• Provide clear, non-technical guidance and training to users with varying levels of IT confidence.
• Help maintain systems including Microsoft 365, Teams telephony, Intune, Group Policy, DNS, DHCP, and Windows servers.
• Take part in system maintenance including patch management and service updates.
• Support wider infrastructure such as printers, cabling, meeting room tech, and shared hardware.
• Assist in the implementation of key digital systems (CRM, ATS, HR, LMS) and future rollouts.
• Contribute to disaster recovery testing and ensure documentation is kept up to date.
• Occasionally travel to the London office (expenses reimbursed).

ABOUT YOU

• Experience providing IT support across software, hardware, and telephony.
• Strong working knowledge of Microsoft 365 tools, Windows operating systems, and core infrastructure such as DNS, DHCP, and Intune.
• Confident communicator, able to explain technical issues in plain English to a wide range of users.
• Comfortable working in a busy, agile environment with the ability to prioritise effectively.
• A team player with strong organisational and problem-solving skills.
• Experience working with or supporting volunteers or users in the charity sector is a bonus, but not essential.

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