IT Support Officer

The Caraires Consultancy; Harborough; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading IT support consultancy based in Kibworth is seeking an IT Support Officer. You will deliver on-site support, troubleshoot hardware and software issues, and maintain systems. Ideal candidates will have IT qualifications and experience in a professional environment. This role offers flexibility and training opportunities with up to £15.00 per hour based on experience.

Benefits

3% employer pension contribution

Annual leave accrual from day one

Monthly employee recognition prizes

Seasonal gifts as recognition

Qualifications

• Some experience as an IT support or service desk role.
• Strong knowledge of Windows operating systems.
• Ability to work independently and manage time effectively.

Responsibilities

• Deliver on-site IT support for client users.
• Diagnose and repair problems across PCs and networked devices.
• Maintain accurate records of issues and requests.

Skills

Customer service skills

Problem-solving

Time management

Technical knowledge of Windows OS

Networking knowledge

Education

IT qualifications (CompTIA, Microsoft Certified, etc.)

Tools

Microsoft Office

Standard business applications

Job description

Overview

IT Support Officer – Kibworth (Leicestershire) based – with occasional on-call duties. Temporary to Permanent. Monday to Friday – 38hrs (between 6am - 6pm) must be flexible. Up to £15.00 an hour (£29,640 depending on experience).

Our client, based in Kibworth, Leicestershire, is seeking an IT Support Officer. This is an excellent opportunity for an IT officer – training can be offered – who enjoys solving problems and working face-to-face with end users.

Responsibilities

• Deliver on-site IT support for client users, resolving hardware and software issues promptly
• Diagnose and repair problems across PCs, laptops, printers, and networked devices
• Install, configure and maintain operating systems, applications, and peripherals
• Escalate complex issues where appropriate and follow through to resolution
• Maintain accurate records of issues, fixes and client requests
• Provide on-call support on a rota basis, as required by the business

Minimum requirements

• Some experience as an IT support or service desk role
• Strong knowledge of Windows operating systems, Microsoft Office and standard business applications
• Good understanding of networks, printers, and basic cabling
• Ability to work independently and manage time
• Excellent customer service and communication skills

Ideal candidate

• IT qualifications (e.g. CompTIA, Microsoft Certified, or similar)
• Experience supporting users in professional office environments
• Confident troubleshooting under pressure and delivering practical solutions
• Flexible and willing to take part in an on-call rota if required

Interested?

Please apply below.

If you have sent us a copy of your CV and not had a reply within 5 working days we would kindly ask you to assume your application on this occasion has been unsuccessful. To view our Privacy policy please see our website. Working through Caraires...

Notes: (1) We pay the same hourly rate as your permanent equivalent from day one. (2) We pay 3% employer contribution towards your pension. (3) We pay annual leave as you accrue it from day one. (4) We will ensure you receive regular contact from a Caraires consultant. Feel free to pop in or call at any time. (5) Recommend a friend and you will receive a £25 retail voucher when they work a full week. (6) Employee of the month: You could win a monthly prize if you’re nominated by your line manager. (7) We will deliver seasonal gifts as a token of recognition for your hard work.