IT Support Officer

Integrated Care System; Carlisle; On-site; GBP 25,000 - 33,000; Full time

Job summary

A regional healthcare trust is seeking an IT Support Officer to assist with a modern Windows 11 and Office 365 desktop environment. The ideal candidate will provide technical support, work within a small team, and help meet service needs across primary care. Previous experience in troubleshooting and customer service is essential. The role is desk-based but may involve occasional site visits.

Benefits

27-day holiday scheme

NHS discounts with retailers

Employee Assistance Programme

Qualifications

• Experience supporting and configuring Windows 10 and above.
• Experience deploying and installing IT hardware.
• Knowledge of NHS IT systems and requirements.

Responsibilities

• Provide remote technical support to users.
• Assist other NHS users to meet service needs.
• Create and update documentation for primary care support.

Skills

Excellent verbal/written communication skills

Excellent interpersonal skills

Excellent planning and time-management skills

Troubleshooting and resolving IT hardware and software issues

Supporting end user devices

Education

GCSEs at grade 5 or above, including Maths and English

HND in an IT-related subject or equivalent experience

Microsoft Certified (MTA, MCSA, MCSE)

Tools

Microsoft Desktop Products

Active Directory

Office 365

Job description

Go back North Cumbria Integrated Care NHS Foundation Trust

IT Support Officer

The closing date is 07 August 2025

IT Support Officer Band 4 12 Months Fixed term

Do you love supporting others in the use of IT? Are you interested in an IT career within the NHS? We're looking for an enthusiastic, solution focused individual to join our small team looking after IT in GP Practices across North Cumbria. This role is mainly desk based with occasional visits to site.

You will be working as part of the IT team comprising of remote and field based staff, ensuring the Primary Care IT Estate supports the delivery of effective patient care across North Cumbria.

Our customer base is large and diverse in its requirements. As well as drawing on your technical skills, excellent customer service is really important.

We're looking for individuals with a passion for service improvement and the motivation to succeed. Apply now!

Main duties of the job

The focus of this role is providing remote technical support to a modern Windows 11 / Office 365 desktop estate. As well as the core clinical information system there is a wide range of third party clinical and business applications in use. Whilst specialist knowledge of these technologies isn't essential collaboration with colleagues and suppliers is vital to ensure seamless end-to-end support is provided to our users.

Working as a member of a small primary care support team the role will be predominantly desk based. Whilst the area of focus will be primary care there will be a requirement to assist other NHS users to meet service needs. There will occasionally be a requirement to provide on-site technical support to meet service need.

In relation to all aspects of the role there will be an expectation to contribute to the department's knowledge of primary care support. This will include creating, reviewing and updating documentation as well as the informally sharing knowledge with colleagues to share and develop their knowledge.

About us

At NCIC, we have an ambition to deliver outstanding healthcare services to the population of North Cumbria. The Trust is committed to creating a centre of excellence in providing rural and remote healthcare and provides a wide range of community and acute services throughout our county.

Our 5 key principles demonstrate our belief in the delivery of 'safe, high quality care every time':

Being a clinically led organisation

Quality and safety at the heart of our Trust

A positive patient experience every time

A great place to work

Managing our money well

As an organisation we are serious about supporting a diverse workforce that reflects our local community and are very much focused on being an inclusive and compassionate place to work.

Across the North East and North Cumbria we are working together to deliver our ambition to be the greenest region in England by 2030. All staff are expected to support sustainability.

Job responsibilities

Please see attached job description and person specification for further information regarding the role and the essential and desirable criteria required to be met by applicants.

Please note, due to changes implemented by the Government to the UK immigration policy, individuals who require a Health and Care Visa or a Skilled Worker Visa may no longer be eligible for sponsorship where the UKVI salary threshold is not met or if the occupation is not included in the updated Immigration Salary List (ISL). Applicants must check their eligibility to be employed in any role they are interested in applying for, prior to completing an application for employment.Any applicants who do not meet the eligibility criteria will not be progressed.

If you are applying under the Disability Confident Scheme or Armed Forces Covenant and you meet all the essential criteria for a post, you will be guaranteed an interview.

Relocation assistance may be available for successful applicants moving to the region for certain posts. Please see our Policy for eligible vacancies.

Please ensure that you document evidence of meeting all the essential criteria in the supporting information.

If sufficient response is received this post could be closed earlier than the specified closing date, please apply as soon as possible to ensure that your application is considered.

Candidates who have been successfully shortlisted for interview will be asked via an email notification to log on to their Trac account to select an interview time. This will usually be within 2 weeks of the closing date.

For candidates applying using a Hotmail account or have strict firewall settings please ensure the following:

• Junk Mail is checked regularly

Disclosure and Barring Service:

On 28 November 2020, the new Disclosure and Barring Service filtering rules will come into effect.

The changes mean that:

• youth cautions, reprimands and final warnings will no longer be subject to automatic disclosure
• the multiple conviction rule has been removed, meaning that if an individual has more than one conviction, regardless of offence type or time passed, each conviction will be considered against the remaining rules individually, rather than being automatically disclosed.

If you are unsure about whether you need to disclose certain criminal record information, free confidential advice may be sought from one of the charity bodies listed below. These bodies can advise you on what you are legally required to declare and may also be able to advise you on how you can disclose criminal record information to a prospective employer and your legal rights when doing so.

Unlock Tel: [phone], email [e-mail] or complete the online form on the Unlock website

The Trust is committed to safeguarding adults and children therefore if the post is subject to the Rehabilitation of Offenders Act (ROA) 1974 (Exceptions) Order 1975 (as amended) the successful candidate(s) will be subject to a criminal records check with the Disclosure and Barring Service (DBS). The cost of the DBS must be met by the successful candidate(s) through salary deduction. DBS charges are as follows if applicable to the post:

Please note the cost of the DBS check has increased from 2nd December 2024

Standard Check: £21.50 + Administration cost of £5.90 = £27.40. Deducted from salary over following 4 months or one off payment.

Enhanced Check: £49.50 + administration cost of £5.90 = £55.40. Deducted from salary over following 4 months or one off payment.

As part of the one of the largest employers in the UK NCIC future employees will have also access to the following benefits.

A lease car may be available for this position; further details will be provided upon appointment if applicable.

27-day holiday scheme rising to 33 after 10 years

Access to NHS discounts with retailers and leisure companies

EAP (Employee Assistance Programme) a free, confidential counselling and information service to assist with personal or work-related problems

These schemes are subject to availability

Person Specification

Skills and Aptitudes

• Excellent verbal/written communication skills to work effectively within a team
• Excellent interpersonal skills
• Excellent planning and time-management skills
• Able to set clear and appropriate priorities to meet overall goals
• Ability to apply moving and handling techniques

Knowledge

• Supporting end user devices in a distributed environment
• Developing trends in IT
• Microsoft Desktop Products
• NHS IT systems and requirements
• Mobile Devices including iOS & Android
• PRINCE2
• ITIL v3

Experiance

• Troubleshooting and resolving IT hardware and software issues for end users
• Supporting and configuring Windows 10 and above
• Supporting and configuring MS Office 2010 and above
• Deployment and installation of IT hardware
• IT Support in a corporate LAN/WAN environment
• McAfee Security Products
• Asset Management
• Active Directory
• Office 365
• NHS / Primary Care IT

Qualifications

• GCSEs (or equivalent) at grade 5 or above, including Maths and English
• HND in an IT-related subject or equivalent experience
• Membership of professional body
• Microsoft Certified (MTA, MCSA, MCSE)
• ITIL v3 Foundation
• Degree in IT related subject

Other Requirements

• Willing to travel and work in all locations covered and supported by the department
• Willing to work different shift patterns and/or extended hours
• Willing to work in a flexible and dynamic manner
• Must be able to travel independently of public transport
• Pleasant disposition
• Enthusiastic and highly motivated
• Driving licence

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

North Cumbria Integrated Care NHS Foundation Trust