IT Support Officer

LLOYD'S REGISTER INTERNATIONAL; Cambridge; On-site; GBP 32,000 - 39,000; Full time

Benefits offered by this job

25 days holiday

Pension scheme

Private health care

Cycle to work

Free lunch on site

Staff social events

Job summary

Trinity College, Cambridge, invites applications for an experienced IT support professional to join a small team delivering first and second line support across the College.

You will help maintain desktop hardware, software, business systems and telephony, supporting a diverse community of staff and students while contributing to service improvements and documentation.

Qualifications

• Experience supporting a Microsoft desktop infrastructure and knowledge of Microsoft 365, Entra and associated tools.
• Strong problem-solving, communication and customer service skills.
• Ability to manage priorities and work independently and as part of a team.
• Experience in a professional IT support team is highly desirable.

Responsibilities

• Provide first and second line IT support for ~1,500 users across 50+ servers.
• Troubleshoot and maintain desktop hardware, software, business systems and telephony.
• Contribute to technical projects and service improvements.
• Maintain clear systems documentation and collaborate with University IS and external partners.
• Run the daily student drop-in support service and assist with AV and meeting setups.

Skills

Microsoft 365

Entra

Problem solving

Communication

Customer service

Teams Telephony

macOS

Virtualisation

Tools

Teams Telephony

macOS

Virtualisation

IT security

Job description

Working at Trinity offers far more than an IT role — it is an opportunity to become part of a historic academic community while enjoying modern employment benefits and a supportive working culture.

Join Us

If you are an experienced IT support professional looking for a varied role where you can make a real difference to a diverse College community, develop your technical knowledge and contribute to service improvements, we would be delighted to hear from you.

Trinity College, founded in 1546 by Henry VIII, is one of the largest Colleges in the University of Cambridge, with some 720 undergraduates, 380 graduate students, 200 Fellows and around 360 non‑academic staff. The beauty and size of Trinity’s courts attract visitors from all over the world, but the College is also a thriving, modern community, which exists to give its members a rewarding, richly resourced, and intellectually inspiring place in which to pursue their education and research.

Working as part of a team of ten and reporting to the Head of IT, you will help provide an excellent IT service to the College community, supporting more than 1,500 users across over 50 servers. You will provide first and second line support, troubleshoot and maintain desktop hardware, software, business systems and telephony, and help ensure the effective operation and security of the College desktop IT infrastructure.

You will also contribute to technical projects and service improvements, maintain clear systems documentation, work with University Information Services and external partners, run the daily student drop‑in support service, and assist with audio‑visual support requests and meeting set‑ups.

Candidates must have experience supporting a Microsoft desktop infrastructure and knowledge of Microsoft 365, Entra and associated tools. Strong problem‑solving, communication and customer service skills are essential, together with the ability to manage priorities and work independently and as part of a team. Experience in a professional IT support team is highly desirable. Experience of IT service management, Teams Telephony, macOS, IT security, servers or virtualisation would be advantageous.

Trinity is a competitive employer. In addition to offering 25 days of holiday (plus 8 public holidays) a year, and free lunch when working on site. Trinity also offers a generous pension scheme and private health care, as well as a cycle to work scheme. In addition, Trinity is a highly social place, which organises functions and regular outings to places of interest.

Staff Benefits Include:

• Competitive salary and a staff pension scheme
• Generous leave, maternity and paternity provision, and long‑service recognition
• Health and wellbeing support, including an Employee Assistance Programme, optional private health and dental plans, gym and fitness classes, and wellbeing events
• Cycle to Work Scheme, eye‑care support and life assurance
• Free access to the College Wren Library, meals on duty, staff social club and regular staff events

All of this is set within one of the most striking historic environments in Cambridge.

Rate of Pay £35,328 per annum plus excellent benefits.

This is a permanent full-time post (36.25 hours per week), based full-time in the College.

For further information about the role, including the full Job Description and Person Specification, please see the Further Particulars link below.