IT Support Officer

MCS Group; Belfast; On-site; GBP 60,000 - 80,000; Full time

Job summary

A recruitment agency is seeking an experienced IT Support Officer for a temporary contract in Belfast. The role involves providing front-line IT support in a public sector environment. Candidates must have relevant qualifications and experience in ICT. A driving license is required. Competitive hourly rate offered.

Qualifications

• At least 1 year of relevant experience or HND + 2 years experience.
• Strong knowledge of Microsoft desktop applications and Windows OS.
• Experience with Help Desk Management Systems.

Responsibilities

• Provide IT and telephony support in a public sector environment.
• Liaise with suppliers for the resolution of hardware/software issues.
• Participate in an out-of-hours on-call rota.

Skills

Front-line end-user support

Network troubleshooting

Installation and support of network-based equipment

Communication skills

Help Desk Management Systems

Education

University degree or equivalent in ICT

HND or equivalent in ICT

Minimum of 4 years' relevant hands-on ICT support experience

Tools

AVAYA VOIP systems

Citrix remote access solutions

Microsoft desktop applications

Job description

MCS Group is looking for an experienced IT professional to work alongside our Public Sector client on a Temporary/Contract basis. This IT Support Officer will join a public sector organisation in Northern Ireland, on a 3-6-month temporary basis, and will play a key role in delivering high-quality IT and telephony support across a diverse and mission-critical environment. You will support systems that directly impact public health and first response services.

The Role

• Provide front-line end-user support and undertake complex fault diagnosis across a range of IT and Radio/Telephony systems.
• Maintain, configure and support:
  Active Directory and Email accounts
  VOIP telephone systems (AVAYA)
  Smartphones/tablets and associated MDM platforms
  Network hardware, switches, and firewalls
  Citrix remote access solutions
• Deliver support via the Help Desk Call Management System and maintain accurate asset inventories.
• Install, test and repair new and existing hardware and software applications in accordance with organisational policies and procedures.
• Liaise with third-party suppliers for the resolution of hardware/software issues.
• Undertake site visits for deployment, maintenance, and emergency repair of IT and Telephony equipment.
• Participate in regular team meetings and contribute to improving IT services and policy.
• Take part in an out-of-hours on-call rota

The Person/ Requirements

• A university degree or equivalent professional qualification in ICT and at least 1 year's relevant experience
  OR
• HND or equivalent in ICT and at least 2 years' relevant experience
  OR
• Minimum of 4 years' relevant hands-on ICT support experience
• Demonstrable experience in installing and supporting network-based computer equipment (e.g., PCs, printers, data switches)
• Strong working knowledge of Microsoft desktop applications and Windows OS
• Practical experience with network troubleshooting, configuration of routers, switches, etc.
• Experience with Help Desk Management Systems and Intranet/Internet Portal Technologies
• Ability to plan and prioritise workload, work independently and as part of a team
• Excellent interpersonal and communication skills
• Ability to interpret and explain complex technical data to both users and suppliers

Other Requirements:

• Full UK driving licence and access to a vehicle (reasonable adjustments made for candidates with disabilities)
• Willingness to participate in the out-of-hours on-call rota

Location: South Belfast and other sites as required
Duration: 3 - 6-month contract
Salary: £15.33 per hour
Hours: 37.5 hours per week

To speak in absolute confidence about this opportunity, please send an up to date CV via the link provided or contact Jill Johnston, Head of IT Contracts, at MCS Group [phone]

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