IT Support Engineer - Modern Workplace

Haas Formula LLC; Banbury; On-site; GBP 42,000 - 64,000; Full time

Job summary

TGR Haas F1 Team, based in Banbury, UK, is seeking an IT Service Delivery professional to support day-to-day operations and ensure high standards of service.

You will administer Microsoft 365, SharePoint and Power Platform, design small-scale solutions, and provide 2nd/3rd line support to our global user base.

This role emphasizes collaboration, continuous improvement, and adherence to security and governance policies.

Qualifications

• Experience delivering IT services with SLAs and incident management.
• Proficient in Microsoft 365 services (SharePoint, Teams, OneDrive) and modern workplace tools.
• Ability to design and deploy low-code automation using Power Platform.

Responsibilities

• Support delivery of high-quality IT services across the organisation.
• Administer and enhance Microsoft 365 and modern workplace services.
• Design and develop SharePoint and Power Platform solutions to improve efficiency.
• Provide 2nd/3rd line technical support to our global user base.
• Participate in major incident management and post-incident reviews.
• Assist with asset, license management and onboarding activities.

Skills

2nd/3rd line support

Microsoft 365

SharePoint

Power Platform

Incident management

Troubleshooting

Tools

Microsoft 365 Suite

Intune

Autopilot

Power Platform

Entra ID

Job description

TGR Haas F1 Team has been a stalwart of the FIA Formula 1 World Championship over the past decade. With more than 200 grand prix starts to our name, we pride ourselves on being an ambitious challenger within Formula 1 - and we want you to be part of that journey.

The first American Formula 1 team to compete in the sport since 1986, TGR Haas F1 Team made an immediate impression with a memorable points-scoring debut at the 2016 Australian Grand Prix. Ten years later, the team is still building momentum, guided by clear objectives and technical partnerships, and fresh from securing its second biggest points haul in a Formula 1 season.

We’re a racing team – not a corporate machine. We have three HQs – Kannapolis in the US, Banbury in the UK and Maranello in Italy – each powered by passionate, loyal and hardworking team ambassadors. At TGR Haas F1 Team, you’ll gain exposure to many areas of the business, enjoy wider visibility, and clearly see your contributions.

Yes, you’ll learn from us, but we expect to learn from you too!

General Summary:

This role reports to the IT Service Delivery Team Lead or their designee and is based in Banbury, UK. The role supports the delivery and contribution of departmental and organisational objectives. Responsible for supporting day‑to‑day operations within their area of responsibility, working collaboratively with colleagues and stakeholders to ensure high standards of service, compliance, and performance. Adherence to organisational policies and procedures, effective communication with line management, and a commitment to continuous improvement and inclusive ways of working is essential.

Role Principles

• Act with integrity, always upholding the highest professional and ethical standards.
• Drive innovation and change to continuously improve ways of working and outcomes.
• Pursue operational excellence, ensuring efficiency, quality, and continuous improvement.
• Collaborate inclusively, building strong partnerships to achieve shared goals.
• Maintain a customer‑focused approach, prioritising the needs of internal and external stakeholders.
• Champion sustainability by embedding responsible and environmentally conscious practices into everyday work.

Key Responsibilities:

Role‑Specific Responsibilities

• Support the delivery of high-quality IT support and services across the organisation, meeting agreed SLAs and service performance targets.
• Support, administer and enhance Microsoft 365 and modern workplace services, including SharePoint, Teams, OneDrive, Intune, Autopilot, Power Platform, Entra ID and related technologies.
• Design, develop and enhance small-scale SharePoint and Power Platform solutions, including low-code automation, workflow improvements, forms, lists, pages and service enhancements that improve user experience, operational efficiency and service quality.
• Support day-to-day service operations, ensuring incidents, requests and changes are handled effectively with clear communication, prioritisation and timely escalation.
• Provide 2nd line and where appropriate, 3rd line technical support to our global user base, taking ownership of incidents through to resolution while adhering to defined service levels, policies and procedures.
• Be a technical escalation point within the Service Delivery team for complex incidents, conducting detailed troubleshooting, root cause analysis and resolution steps.
• Contribute to the development and maintenance of knowledge articles, procedures and operational standards.
• Assist with the deployment of updates and changes to business applications and infrastructure, adhering to change control, information security and risk management policies.
• Identify opportunities to improve service quality, automation, user experience and operational efficiency, contributing to the continual improvement of IT services.
• Support Microsoft 365 adoption and user enablement, including the effective use of collaboration, productivity and AI-enabled tools where appropriate.
• Assist with IT asset, software licence and inventory management, ensuring accurate records and compliance.
• Assist with user lifecycle activities, including onboarding, offboarding, account administration and hardware/software provisioning.
• Liaise with third-party suppliers and service providers for support, procurement, warranty management and issue resolution.
• Support F1-specific hardware, software and operational systems as required.
• Perform scheduled operational checks, system health monitoring and maintenance activities to ensure service stability and availability.
• Participate in major incident management activities, supporting diagnosis, communication, service restoration and post-incident reviews.
• Support, coach and mentor junior members of the team, sharing technical knowledge and best practice.

Operational Delivery

• Carry out day‑to‑day tasks efficiently and within agreed timescales.
• Ensure work meets expected service, quality, and compliance standards.
• Demonstrate accountability and professionalism in all activities.

Team & Stakeholder Collaboration

• Build positive working relationships with colleagues and stakeholders.
• Participate in meetings, briefings, and forums as required.
• Respond to queries within scope, escalating more complex matters when necessary.

Compliance & Governance

• Adhere to relevant legislation, organisational policies, and internal controls.
• Handle information responsibly, including confidential or sensitive data.
• Support audit, governance, and risk management activities as required.

Continuous Improvement

• Contribute ideas and feedback to improve processes and ways of working.
• Participate in team initiatives, projects, or improvement activities.

Additional Responsibilities

• Undertake any other reasonable duties consistent with the level and purpose of the role, as assigned by the line manager.

Person Specification: