IT Support Manager

Rebel Recruitment Limited; Nottingham; On-site; GBP 38,000 - 45,000; Full time

Job summary

A progressive recruitment agency in Nottingham is looking for an IT Support Manager. In this role, you will lead a small team, oversee IT support services, and improve service delivery processes. Ideal candidates have experience managing teams and in-depth knowledge of IT systems. This is an office-based role, offering a competitive salary.

Qualifications

• Experience managing an IT team required.
• Knowledge of hardware, software, networking, and operating systems essential.
• Familiarity with ITIL or IT service management frameworks is important.

Responsibilities

• Lead the IT team and manage service delivery.
• Mentor team members to enhance their skills.
• Resolve complex technical issues as escalation point.
• Continuously improve support tools and workflows.

Skills

Experience in managing an IT team in a fast-paced environment

In-depth knowledge of hardware, software, networking and operating systems

Familiarity with ITIL or IT service management frameworks

Strong leadership skills

Job description

Role: IT Support Manager

Location: Nottinghamshire

Working Arrangement: 5 days a week in the office

Salary: Up to 45k

Are you looking for a role where you are able to lead the team and take control of all IT in the business? If so, read on; this may be the role for you.

You will have a collaborative nature as you will be dealing with a variety of people across the business, ensuring that you are overseeing the delivery of IT support services to ensure that you meet the needs of the group.

You will manage a small team of two, so having exposure of leading and developing a team is crucial. You will be mentoring these in order to ensure that you are able to develop the skills of the team in order to ensure that you help them grow and improve their skill set.

You will be playing a key role in improving the IT service delivery processes, ensuring that you are fostering a customer-focused support environment. You will take full responsibility for ensuring the team resolves technical issues in a timely manner. You will be the escalation point for complex technical issues and coordinate resolutions with various teams across the business.

You will stay on track with the latest trends across tech, ensuring that all systems and tools used across the business are up to date. You will ensure that you strive to continuously improve support tools, workflows, etc, to ensure that efficiency is enhanced.

What I am looking for:

• Experience in managing an IT team in a fast-paced environment
• In-depth knowledge of hardware, software, networking and operating systems
• familiarity with ITIL or IT service management frameworks
• Strong leadership skills

If this sounds like the role for you, please get in touch for more information

We welcome diverse applicants and are dedicated to treating all applicants with dignity and respect, regardless of background.