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IT Support Manager

TieTalent

London

On-site

GBP 80,000

Full time

Today

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Job summary

An established industry player is seeking a proactive IT Support Manager to join their dynamic team in London. This role offers the opportunity to lead a dedicated team of IT Support Analysts, ensuring exceptional customer service and seamless issue resolution. You will work in a supportive environment where your ideas are valued, and you can make a significant impact. Ideal candidates will have strong team management skills and a technical background in IT support, particularly in a Windows environment. If you're looking for a challenging role that rewards innovation and collaboration, this is the perfect opportunity for you.

Qualifications

Demonstrable team management experience in an IT support environment.
Exceptional customer service skills to build relationships with key customers.
Strong stakeholder management and ability to manage challenging conversations.

Responsibilities

Ensure IT Support Analysts provide high-level customer service.
Work closely with IT Support Managers for seamless issue resolution.
Lead by example in a Windows environment to resolve customer issues.

Skills

Team Management

Customer Service

Stakeholder Management

3 days ago Be among the first 25 applicants

About

IT Support Manager

London – on site

Role Overview

Here at Pinsent Masons we bring together the best people to get the job done. We’re naturally curious, constantly learning, listening, and growing. We’ll truly value your ideas. You’ll be joining an award-winning, hardworking and commercially minded team, where you’ll have the opportunity to work with leading experts and form meaningful relationships, while making a difference. You’ll get the opportunity to be involved in varied and challenging work. Working in an open and supportive environment, to deliver outstanding results.

Our people are our success, and we work as one team.

We are recruiting an IT Support Manager for our London office. The role requires a dynamic, proactive individual with strong technical abilities and a focus on customer service.

You will ensure that the IT Support Analysts in your team provide a high level of customer service to their userbase, both through ticket resolution and proactive engagement such as floorwalking. You will also work closely with the other IT Support Managers to provide remote support to other locations, as well as working closely with the IT ServiceDesk Managers to ensure that the escalation process from 1st to 2nd line is seamless and ensures the prompt resolution of issues.

Our standard working hours are 9.30am-5.30pm, however as an inclusive employer, we are willing to consider any flexible working requests.

Candidate Overview

We are looking for candidates who ideally hold the following skills and experience:

Demonstrable team management experience in an IT support environment in a geographically dispersed team, with ability to not only manage day to day performance but upskill team members.

Exceptional customer service skills, to be able to build relationships and make connections with key customers

A proactive nature to search out opportunities for improvement or get ahead of any potential issues, to allow your team to become a “go to” for fixes.

Able to show evidence of strong stakeholder management, able to have challenging conversations with senior members of the firm where needed.

Have the technical skillset in a Windows environment to be able to lead by example and remain hands on and resolve customer issues personally, where appropriate.

What happens next?

Once your application has been submitted and reviewed, our Recruitment team will share the outcome with you by email.

We typically hold two interview stages per vacancy providing the opportunity to meet two members of the hiring team at each stage. The first stage is typically conducted virtually and the second stage typically in person at the office in which the role would be based. However, we strive to remain flexible depending on the requirements of the role or the candidate.

Our strength lies in our differences.

We are a Disability Confident and top Stonewall employer, a Valuable 500 member, a signatory of the Race at Work Charter and a proud partner of Neurodiversity in Law. We encourage and value different ideas and styles of thinking. It’s with different perspectives that we’ll find solutions to our clients’ most complex challenges. It’s how we’ll deliver outstanding results today, and tomorrow. We want everybody attending an interview to be comfortable and able to fully demonstrate their experience and talents.

#IND

Nice-to-have skills

Team Management
Customer Service
Stakeholder Management
London, England

Work experience

Systems Administrator

Languages

English

Seniority level

Seniority level
Mid-Senior level

Employment type

Employment type
Full-time

Job function

Job function
Information Technology
Industries
Technology, Information and Internet

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