IT Support Manager

YMCA England & Wales; Curdridge; On-site; GBP 35,000; Full time

Job summary

A charitable organization in Curdridge is seeking an IT Manager to oversee ICT management and support key projects. The ideal candidate will have a minimum of 3 years' experience in IT management, strong problem-solving skills, and a deep understanding of Office 365 and cloud systems. This role offers a salary of £35,000 per annum, with various benefits including holidays and a pension contribution.

Benefits

Refer a friend scheme

Employer pension contribution

Health Cash plan

25 days holiday + Bank Holidays

Life Insurance

Employee Assistance Program

Cycle to work scheme

Qualifications

• Minimum of 3 years experience in a similar IT Manager role.
• Excellent knowledge of computer hardware/software systems.
• Experience leading IT projects and rolling out new systems.

Responsibilities

• Manage the charity’s network infrastructure and ICT applications.
• Ensure security of data, network access, and backups.
• Collaborate with leadership to develop IT strategy.

Skills

Technical management

Information analysis

Problem-solving

Organizational skills

Communication

Adaptability

Education

Relevant IT certification or degree

Tools

Office 365

Cloud-based systems

Job description

Fairthorne Manor, Curdridge

£35,000 per annum

40 hours per week

Benefits To You

• Refer a friend scheme
• Employer pension contribution
• Health Cash plan - Including Medical/Dental/Online retail discounts
• 25 days holiday + Bank Holidays FTE, increasing with length of service up to a maximum of 30 days
• Option to purchase additional annual leave (up to 10 days per annum)
• Celebration leave
• Life Insurance
• Employee Assistance Program with Health Assured
• 50% discount on nursery fees
• Day camps discounts: 1 week free and 1 week at 50% per child per annum
• Campsite and activities discounts at YMCA Fairthorne Manor
• Cycle to work scheme

Job Purpose

This role will provide day to day management of ICT, and related systems, and support the delivery of key ICT projects that help drive the Charity’s strategic and operational plans.

Main Duties & Responsibilities

• Manage the charity’s network infrastructure and ICT based applications.
• Day to day management of all IT operations ensuring all requests are dealt with in an efficient manner.
• Providing technical advice, training and support to staff to enable them to make effective use of systems.
• Manage ICT and systems contracts, ensuring they meet service level agreements and support management in raising any concerns or with renewals.
• Ensure security of data, network access and backup systems.
• Ensure relevant policies and procedures are being applied and updated, reporting any significant risks.
• Manage Annual IT Budgets ensuring budgets are adhered to ensuring cost effectiveness.
• Creation of IT service reports as required.
• Collaborate with the Executive Leadership Team to aid in the development of the Charity’s IT strategy.
• Co-ordinate IT projects, including the design and deployment of new IT systems.
• Assist in executing IT changes effectively, taking into consideration the requirements of relevant departments across the charity. Provide training to staff if necessary.
• Anything else reasonably requested by the management of the charity.

Person Specification & Key Competencies

• A genuine enthusiasm for the work and values of the charity. At all times working within the YMCA Way.
• Ability to communicate well and engage positively with a wide range of people.
• Ability to rapidly learn new systems and acquire knowledge.
• Excellent organisational skills and ability to manage a highly varied and unpredictable workload.
• Ability to work both on your own and as part of a team, with a talent for problem-solving and a pro-active approach to identifying opportunities to enhance the ICT services.

Qualifications/Experience

• A minimum of 3 years’ experience in a similar IT Manager role.
• Excellent knowledge of technical management, information analysis and of computer hardware/software systems.
• Experience leading and managing IT projects and rolling out new IT systems.
• Strong knowledge and understanding of Office 365 suite.
• Good working knowledge of cloud-based systems.
• Full UK driving licence as travel to other sites essential.

Successful applicant will be required to undertake an Enhanced Disclosure via Disclosure and Barring Service.

We are an equal opportunities charity with commitment to diversity, equality and inclusion in the workplace. A copy of this policy will be made available on request.

Please apply now for this rewarding position and be part of an amazing charity who continue to support and achieve wonderful things within the community.