IT Support Lead

LADbible Group; London; On-site; GBP 40,000 - 80,000; Full time

Job summary

An innovative media company seeks an IT Support Lead to drive support operations across its London and Manchester offices. In this hands-on role, you'll lead a dynamic team of IT Support Analysts, ensuring seamless tech setups and high-quality issue resolution. You'll manage complex IT challenges, oversee security protocols, and build strong interdepartmental relationships. This is a unique opportunity to make a real impact in a creative, fast-paced environment where your ideas matter and no two days are the same. If you're ready to take on a challenge in a vibrant company, this is the role for you!

Qualifications

• Solid experience in IT support roles, ideally in a creative environment.
• Proven leadership skills and ability to grow a team.

Responsibilities

• Lead and mentor a team of IT Support Analysts across multiple locations.
• Oversee daily support operations ensuring high-quality issue resolution.
• Champion IT security protocols and compliance.

Skills

1st–3rd line support

Leadership

IT infrastructure management

Communication skills

Problem-solving

Tools

Microsoft Office 365

JAMF

Intune MDM

Windows 11

macOS

Adobe Creative Cloud

Meraki

Unifi networking

Zendesk

Sophos Endpoint

Microsoft Defender

Job description

Founded in 2012, LADbible Group is redefining entertainment and news for a social generation. Our global community engages with our content–spanning editorial, video, documentary and live – we reach 1 billion people each and every month. Our mission is to give the youth generation a voice by building communities that laugh, think and act. Using all major platforms, we’ve rapidly risen to become one of the world's largest publishers.

As our IT Support Lead, you’ll be the driving force behind our IT support operations across our Manchester HQ and London office. You’ll lead a small but mighty team of IT Support Analysts, taking ownership of 1st, 2nd, and 3rd line support. Whether it's managing complex issues, maintaining security protocols, or making sure the tech setup runs smoothly for our senior leadership – this is a hands-on role with real impact.

What You'll Be Doing

• Leading, mentoring, and developing a distributed team of IT Support Analysts.
• Overseeing the day-to-day support ops and ensuring high-quality issue resolution.
• Acting as the escalation point for anything from a locked-out account to complex networking issues.
• Rolling out and refining IT support processes and workflows.
• Owning IT support budget and asset lifecycle — from software licensing to hardware procurement.
• Championing IT security protocols and compliance.
• Supporting AV and meeting room setups, especially during board meetings and key events.
• Building strong relationships across departments — becoming the face of IT support.

Your Tech Toolkit

• Microsoft Office 365, Entra
• JAMF, Intune MDM
• Windows 11, macOS
• Adobe Creative Cloud
• Meraki / Unifi networking
• Zendesk ticketing
• Sophos Endpoint, Microsoft Defender

What You Bring to the Table

• Solid experience in 1st–3rd line support roles, ideally in a creative, high-energy environment.
• Leadership experience — you know how to grow and support a team.
• A strong handle on IT infrastructure, device management, and security best practices.
• Top-notch communication and collaboration skills — you're approachable, calm under pressure, and solutions-oriented.
• Bonus points if you’ve worked in media, entertainment, or publishing, or have hands-on experience with creative tools like Adobe Premiere or Frame.io.

Extra Kudos If You Have:

• VIP support experience
• Familiarity with video editing or storage workflows
• Automation or scripting skills (PowerShell, Bash)
• ITIL v4 certification or equivalent

Why LADbible Group?

Because we’re not your average media company. We’re creative, bold, and always up for a challenge. You’ll get to work in an environment where your ideas matter, where you can make a real difference, and where no two days are the same.

Ready to join the team? Hit that apply button and let’s make things happen.

At LADbible Group we've rolled out blended working which means the majority of departments across the business (including London, Manchester and International offices) work in the office 3 days per week.

LADbible Group is an equal opportunities employer. We are determined to create a diverse group at all levels of our company and we welcome all members of the community to apply for openings with us. As the leading social youth publisher, we have a powerful global platform to better represent our audience and enable those that do not have equal opportunities to have their voices heard. As a business, we are committed to building a diverse and inclusive workforce, in an environment where everyone feels comfortable to be themselves.