IT Support Front-End Management - Mandarin Speaking

Bank of China; London; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading bank is seeking an IT Support Front-End Management professional fluent in Mandarin for their London branch. This full-time permanent role involves providing technical support, managing IT systems, and overseeing the cabling infrastructure. Suitable candidates will have a degree in IT and experience in Windows management, backed by excellent communication skills.

Qualifications

• Degree educated in Information Technology, Computer Science, Software Engineering or Computer Engineering.
• Experience in PC support with sound knowledge in Windows OS management.
• Excellent English and Mandarin communication skills.

Responsibilities

• Provide technical support to local and remote users.
• Maintaining Windows based PCs, servers, and applications.
• Assist in annual Disaster Recovery testing and manage IT systems.

Skills

Windows OS management

Technical support

Network technology

Information Security

Cyber Security

GDPR

Troubleshooting

Communication skills

Education

Degree in Information Technology

Computer Science

Software Engineering

Computer Engineering

Job description

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IT Support Front-End Management - Mandarin Speaking, London

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Client:

Bank of China

Location:

London, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

d870d3ce8f9a

Job Views:

10

Posted:

22.06.2025

Expiry Date:

06.08.2025

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Job Description:

IT Centre Europe (ITCE) oversees and manages the secure operations of IT applications and front-end systems used in all Bank of China (BOC) branches and representative offices located within Europe and Africa. The IT Risk Management Department of ITCE is primarily responsible for managing information technology risks within the ITCE and EMEA branches. This includes organising the development of policies and regulations, as well as tasks related to the identification, measurement, monitoring and control of information technology risks. As an IT Support Front-End Management - Mandarin Speaking, you will be responsible for providing IT front-end support to local and remote users. You will also be responsible for the maintenance of the cabling structure system within London Branch and for the administration of IT systems within London branch and IT Centre. This is a full time permanent position.

Key responsibilities

• Provide technical support to users on desktop applications
• Administrate cabling structure system within London Branch
• Maintenance of Windows based PC, servers and applications like Windows Domain, Windows update, Windows printing system, anti-virus system and System Center Configuration Manager (SCCM)
• Assist in the annual Disaster Recovery testing
• Take part in IT procurement process and third party service management
• Lead PC, desktop security and other projects when required by the Head of Department
• Draw up technical standard for PC and Laptop hardware and software
• Able to troubleshoot issues and identify the root cause
• Support with regulations, guidelines and procedures for PC support service management

Requirements

• Degree educated in Information Technology, Computer Science, Software Engineering or Computer Engineering
• Experience in PC support
• Sound experience in Windows OS management, particularly in Windows 7 & 10, Windows Server 2012-2019
• Experience in Active Directory administration is ideal
• Experience in OA system maintenance, particularly in MS Office, MS Outlook, SharePoint, IE, Chrome and Lotus Notes
• Knowledge of principles of information technology
• Knowledge of Network technology
• Knowledge of Information Security, Cyber Security, GDPR
• Knowledge of Server & Client virtualisation
• Knowledge of Banking Operations
• Excellent English and Mandarin communication skills