Family Liaison Officer

OFG Education; Gloucester; On-site; GBP 30,000 - 52,000; Full time

Benefits offered by this job

Life Assurance

Pension Scheme

Flexible Benefits

Job summary

Brookthorpe Hall School in Gloucester is seeking a compassionate Family Liaison Officer to strengthen links between school, families and external professionals. This permanent, term-time role is 40 hours per week, with start in November 2026.

You will support attendance, wellbeing and inclusion, coordinating multi-agency services to help students succeed both at school and home. You will work with pastoral and senior teams to identify barriers, develop tailored support plans, and act as a Deputy

Qualifications

• Experience supporting families within education or pastoral settings.
• Ability to build trust with students and families and coordinate services.
• Knowledge of safeguarding and child welfare requirements.

Responsibilities

• Build positive relationships with students and families; be the first point of contact for advice.
• Identify challenges in families and connect them with appropriate services.
• Liaise with external agencies; coordinate referrals and attend multi-agency meetings.
• Support attendance and wellbeing; liaise with Pastoral Team.
• Act as Deputy Designated Safeguarding Lead; maintain training and records.
• Support wellbeing, confidence, and behaviour; work with teachers.
• Coordinate transport needs and contribute to inclusion plans.
• Promote communication between home and school; involve families.

Skills

Experience with families/education lia

Empathy and communication

Safeguarding knowledge

Coordination with external agencies

Job description

Enter your postcode, then select the range below

• Range

Brookthorpe Hall School

• Gloucester
• Permanent

Salary: Up to £30,000 per annum (depending on experience)

Hours: 40 hours per week, Monday to Friday

At OFG Education we believe in creating a better work life balance

Job Title: Family Liaison Officer
Location: Brookthorpe Hall School, Gloucester, GL4 0UN
Hours: 40 hours per week, Monday to Friday | 8.30am - 4.30pm
Salary: Up to £30,000 per annum (depending on experience, pro rata)
Contract: Permanent | Term Time Only
Start: November 2026
UK applicants only – no sponsorship available

About the Role

At Brookthorpe Hall School, we believe that every student deserves the opportunity to succeed, and that strong relationships between school and home can make all the difference.

We're looking for a compassionate, proactive and approachable Family Liaison Officer to become a trusted link between our school, students, families and external professionals.

This is a rewarding opportunity to work closely with families who may be facing challenges, providing practical guidance, emotional support and access to the services they need. You'll help remove barriers to education, strengthen family engagement and ensure students feel supported both at school and at home.

Working alongside our Pastoral and Senior Leadership Teams, you'll play an important role in improving attendance, promoting wellbeing and helping families build positive relationships with the school. From supporting new families before their child joins us to coordinating multi-agency support, your work will make a genuine difference to students and their families.

What you will be doing

• Build positive, trusting relationships with students and families, providing a welcoming and approachable point of contact for advice and support.
• Work with vulnerable families to identify challenges, develop tailored support plans and connect them with appropriate services.
• Liaise with external agencies and professionals, coordinate referrals, attend multi-agency meetings and undertake home visits where required.
• Support the Pastoral Team in improving student attendance, identifying barriers to learning and helping families overcome challenges affecting engagement.
• Act as Deputy Designated Safeguarding Lead, maintaining up-to-date training, accurate records and a strong commitment to student welfare.
• Support students' emotional wellbeing, confidence, independence and positive behaviour, working collaboratively with teaching and pastoral colleagues.
• Coordinate student transport requirements and contribute to the development and review of individual support and inclusion plans.
• Promote strong communication between home and school, helping families feel informed, included and actively involved in their child's education.

What you will bring

We're looking for someone who can build trust, communicate with empathy and remain calm and professional when supporting families through challenging situations.

You’ll bring:

• Experience supporting children, young people or families, ideally within education, pastoral support, family services or a similar environment
• Strong interpersonal and communication skills, with the ability to build positive relationships with families from a wide range of backgrounds.
• An understanding of safeguarding, child protection and the challenges that can affect student wellbeing and attendance.
• Confidence working with external agencies and professionals to coordinate effective support.
• A compassionate, patient and resilient approach, with the ability to handle sensitive situations professionally.
• Excellent organisation and record-keeping skills, including the ability to manage confidential information.
• The ability to work independently, use initiative and collaborate effectively with a multidisciplinary team.
• A genuine commitment to inclusion, student wellbeing and helping every young person achieve their potential.
• Willingness to undertake relevant safeguarding, CPI and other required training.

About Us

At OFG Education, we believe every student deserves an education designed around who they are. Through high expectations, deep expertise and truly personalised education, we help students realise their potential and prepare for successful futures.

Building on more than 20 years of experience, we are bringing our approach to more students and communities around the world. Across the UK, Iberia and the Gulf, our schools combine the strength, expertise and high standards of an international education group with the individuality of each school and the communities they serve.

Whatever your role, joining OFG Education means contributing to our shared ambition: empowering every student to success through truly personalised education.

About Our School

Brookthorpe Hall School is an independent specialist day school for boys and girls aged from 7 to 16, catering for students with a wide range of needs, SEMH/ASD/Complex trauma. Our dedicated team will work together to ensure successful outcomes for students who often arrive at the school with a troubled view of education and life.

We are proud to be a part of OFG Education who in 2025 were officially certified as a ‘Great Place to Work’ for the sixth year running.

Why Join Us?

We place students and vulnerable young adults at the heart of everything we do, so every day brings the satisfaction of making a real difference.We are committed to the safeguarding and promoting the welfare of students and young people. All applicants will be subject to social media checks and successful applicants to a fully enhanced DBS.

• Life Assurance
• Pension scheme with options to increase contributions
• “Your Wellbeing Matters” – mental health support and physical health checks
• Flexible Benefits Platform (Vista), including:
• Health, wellbeing and insurance benefits
• Hundreds of UK and international discounts
• Cycle to Work Scheme & Electric Car Purchase Scheme
• Critical illness cover
• Family Growth Support, including enhanced maternity/paternity leave and paid fertility treatment support

We reserve the right to close the vacancy early if we receive a high volume of suitable applications.

OFG Education is committed to carrying out a fair, thorough and efficient recruitment process in line with Keeping Children Safe in Education. Whilst we aim to keep applicants informed throughout, OFG Education does not accept liability for any loss of earnings or other associated costs incurred by applicants as a result of delays or changes in the compliance process. All stages of the compliance process are subject to necessary safeguarding checks and compliance with statutory requirements, which may affect timescales

Wherever you work – whether in a city location or one of our more rural settings – you’ll be part of one dynamic family, aiming high and dreaming big, and helping the people we work with achieve their own personal goals

Salary: Up to £52,000 per annum (depending on experience)

Hours: 40 hours per week, Monday to Friday

Salary: Up to £51,000 per annum (depending on experience)

Hours: 40 hours per week, Monday to Friday

Salary: Up to £51,000 per annum (depending on experience)

Hours: 40 hours per week, Monday to Friday

With amazing teams working across our family of brands – Acorn Education, Options Autism, Momenta Connect and Blenheim Schools– we offer a huge range of exciting career opportunities.

Meeting the social and emotional needs of pupils who have faced trauma or adversity, equipping them for life’s important steps.

Supporting autistic pupils to value their uniqueness and access the world in their own way.

At Momenta Connect we support young people to overcome barriers and engage with education.

We are committed to enabling outstanding futures for all children through a portfolio of inclusive, high-quality independent and international schools.