IT Support Field Engineer

Oscar Technology; Birmingham; Hybrid; GBP 29,000 - 35,000; Full time

Job summary

A leading technology services provider in Birmingham seeks an IT Support Engineer to provide technical support across various environments. The ideal candidate will resolve incidents, maintain infrastructure, and assist in projects while engaging with clients. Experience with virtualization and a valid UK driver's license are essential for this role. Competitive salary up to £35k offered.

Qualifications

• Full UK driver's license is essential.
• Experience with virtualization technologies.
• Ability to support junior team members.

Responsibilities

• Install, maintain, configure, and support infrastructure and systems.
• Resolve technical incidents efficiently.
• Participate in medium and large scale projects.
• Develop IT documentation.

Skills

Technical Support

Problem Resolution

Networking

Virtualization

Microsoft Azure

Tools

VMware

Microsoft Server

Citrix XenApp

PowerShell

Job description

Overview

IT Support Engineer | Birmingham | Up to £35k | O | VMware | Azure

The Role

This role is based out of the Birmingham office and is with one of the UKs leading MSPs. Within the role you'll have opportunity to tackle a range of technical issues covering 1st, 2nd and some 3rd Line duties. The role gives you the opportunity to pick up skills in a range of different areas from virtualization and servers through to Networking and the cloud. Given the MSP nature, it\'ll be fast paced environment, but this will only aid you in picking up new skills and developing your career. There is a field-based element to this role, where you will be required to visit client sites and provide technical support. A full UK driver\'s license is essential.

Your day-to-day will consist of the following:

• Installing, maintaining, configuring and supporting the infrastructure and systems
• Efficiently resolving technical incidents and problems
• Play a pivotal role in a range of different projects of both a medium and large scale nature
• Support and coach more junior members of the team
• Develop and produce high quality IT documentation, following the correct procedures
• Orchestrate and initiate changes to infrastructure systems

Technology you\'ll be working with:

• Microsoft Server: MS Server, MS Clustering, AD, Group Policy
• Virtualization: VMware, ESXi, Hyper-V, vSphere
• Server Hardware: HPE & Dell Servers
• Citrix XenApp
• Microsoft Azure
• Office Backup Technologies: Veeam Backup, Replication
• TCP/IP, DNS, WINS, DHCP
• PowerShell
• SAN (HPE)

Field Support Engineer | Birmingham | Up to £35k | O | VMware | Azure

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