IT Support Executive

Pertemps; Redhill; On-site; GBP 35,000 - 40,000; Full time

Job summary

A leading company seeks an IT Support Executive to provide hands-on technical support across two sites in a fast-paced environment. This is an ideal role for a tech-savvy individual passionate about IT and helping others. The position offers a competitive salary, ample holiday, and a supportive work atmosphere to thrive in your career.

Benefits

25 days holiday + bank holidays

Onsite Parking

Great benefits package

Qualifications

• Strong understanding of IT and troubleshooting from education or hands-on experience.
• Good knowledge of Microsoft Office and Office 365, ideally Dynamics CRM.
• A full UK driving licence preferred for site travel.

Responsibilities

• Manage and prioritise IT support tickets ensuring timely resolution.
• Provide user-friendly support and troubleshoot software issues.
• Support hardware setup, configuration, maintenance, and replacement.

Skills

IT Troubleshooting

Communication

User Support

Education

Degree in IT or related field

Tools

Microsoft Office

Office 365

Dynamics CRM

Business Central

Job description

Are you tech-savvy, enjoys problem solving & is a people person?
Whether you're a recent IT graduate or a tech-savvy customer service professional looking to step into a more technical role - this could be the perfect opportunity for you.

Our client, a well-established business is looking to bring in a confident, people-focused IT Support Executive to join their team and support users across two key sites (Coulsdon & Salfords). This is a brilliant role for someone who's passionate about IT and enjoys providing hands-on support in a friendly, fast-paced environment.

The Role

• Manage and prioritise all incoming IT support tickets, ensuring timely resolution
• Handle change requests, including user access updates, system configuration changes, & permission adjustments
• Respond to help requests, providing user-friendly support & troubleshooting for software and application issues
• Resolve issue requests, identifying & fixing software faults across the business
• Provide hands-on support for hardware, including setup, configuration, maintenance, & replacement of laptops, desktops, phones etc
• Perform system administration tasks such as onboarding new starters, offboarding leavers, & making changes for role transitions
• Deliver support across two business sites via phone, email, & face-to-face, ensuring minimal disruption to users

The Person

• A strong understanding of IT and troubleshooting - either from a degree, a course, or hands-on experience
• Strong communication skills and a natural ability to explain tech to non-technical users
• Good knowledge of Microsoft Office, Office 365 and ideally Dynamics CRM or Business Central (training can be provided)
• A proactive, friendly attitude and a willingness to learn
• A full UK driving licence is preferred - as you'll be travelling between two sites regularly

The Package

• A salary of £35,000 - £40,000 DOE
• 25 days holiday + bank holidays
• Monday to Friday, 8:00am - 5:00pm
• Onsite Parking
• Other great benefits

This could be a great first or second step into a technical IT role - especially if you're someone who loves technology and enjoys helping people. If that sounds like you, get in touch today!